Is Gusto a good company to work for?

Gusto has an overall rating of 3.0 out of 5, based on over 1,215 reviews left anonymously by employees. This rating has decreased by 4% over the last 12 months. 44% of employees would recommend working at Gusto to a friend and 43% have a positive outlook for the business. The best reviews about Gusto have been left by employees working as Outbound Sales Representative , Customer Advocate and Account Executive .

Does Gusto pay their employees well?

According to anonymously submitted Glassdoor reviews, Gusto employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Gusto. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Gusto?

44% of Gusto employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Gusto 3.3 out of 5 for work life balance, 3.1 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Gusto?

Software Engineer (62) , Benefits Specialist (24) , Customer Service Representative (24) , Payroll Specialist (22) , Sales (22) , Account Manager (20) , Account Executive (17) , Customer Care (15) , Customer Care Advocate (14) , Senior Software Engineer (12) , Outbound Sales Representative (11) , Recruiter (11) , Benefits Advisor (10) , Customer Advocate (10) , Onboarding Advocate (10)

What are the pros of working at Gusto according to real employee reviews?

"Great people and a mission you can stand behind!" ((in 144 reviews)); "Long standing business that isn't going anywhere They aren't afraid of change They listen to employees for the most part Great benefits" ((in 116 reviews)); "Great people and teams" ((in 29 reviews)); "Everyone is friendly" ((in 28 reviews)); "Able to easily work from home." ((in 24 reviews))

What are the cons of working at Gusto according to real employee reviews?

"Low Pay comparatively" ((in 56 reviews)); "The majority of teams are toxic AF and senior leadership is so disconnected from the realities of EEs and our customers." ((in 43 reviews)); "Data Science has a reputation for good managers." ((in 41 reviews)); "Saying training is poor is being generous." ((in 27 reviews)); "Upper management does not care." ((in 25 reviews))

What are employees saying about Gusto layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Gusto layoffs and their outlook for job security at Gusto in 2026.

What are the top reviewed Gusto locations?

Denver , San Francisco , New York , Atlanta , Las Vegas , Houston , Los Angeles , Orlando , Chicago , Detroit , Colorado Springs , Seattle , Phoenix , Austin , Dallas , Ohio City , San Diego , Emeryville , San Jose , Colorado City , Philadelphia , Mentone , Saint Louis , Brooklyn , Anchorage , Louisburg , Raleigh , Denver City , The Colony , Hereford

Gusto reviews

3.0

44% would recommend to a friend

(1,128 total reviews)

Joshua Reeves

48% approve of CEO

43% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.3

Work/Life balance

3.3

Compensation and benefits

3.1

Culture & values

2.8

Career opportunities

2.5

Senior management

Gusto has an employee rating of 3.0 out of 5 stars, based on 1,128 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Gusto employee rating is 22% below average for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

1.0

Jul 8, 2026

Good pay and culture, but leadership falls short

Customer engagement team member

Recommend

CEO approval

Business Outlook

Pros

Good pay and company culture

Cons

Leadership was not helpful, it was like blind leading the blind.

2.0

Jul 3, 2026

AI over Employees

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Hybrid office with lots of snacks and catered lunch. Work life balance

Cons

AI-obsessed senior management despite poor quality and performance of AI products, and totally dismissive of employee opinions or perspectives on the topic. Other companies in the industry are doing AI better without making it the focus of every single all hands, 1:1, performance review, etc. Lowest pay in the industry, especially for non-exempt employees that are treated much worse than salaried exempt

4.0

Jun 25, 2026

Great benefits and coworkers, but focus on quantity over quality

Data analyst

Recommend

CEO approval

Business Outlook

Pros

Hybrid office model. Great benefits and coworkers. Generous PTO for salaried employees.

Cons

AI cult. Performance reviews are graded on how much you use AI, not the quality your work. Teams are drowning in slop and the workers who produce the most slop are highly praised.

Viewing 7 - 9 of 1,128 Reviews

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Jobs at Gusto

Senior Health Insurance Sales Operations Analyst

Senior Health Insurance Sales Operations Analyst

Senior Health Insurance Sales Operations Analyst

Senior Health Insurance Sales Operations Analyst

Head of Design, Unified Service Platform

Gusto

Gusto reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good pay and culture, but leadership falls short

AI over Employees

Great benefits and coworkers, but focus on quantity over quality

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