Gusto reviews

The amount of turnover is genuinely astonishing Some teams are hitting less than 50% of quota AI has gotten out of hand.... It's almost comical Laid off 25+ people, partially because of "AI" I can genially say upwards of 10 of the most senior sellers have ALL left in the past 12 months "Upper" sales management is lost - focusing on AI above the actual processes and operations that can grow revenue No 401(k) 2 of 65+ GPRO reps in '2025 went to Presidents Club NO VALUE IN SALES TRAINING Rev-Opp's calls all the shots for partner sales - and they have not made any decisions that have driven an increase in revenue. Upper management and Rev Opp's stopped a majority of lead sources for Account Executives, expanded quotas, fired middle management, and fired the entire team. I would avoid working at Gusto at all costs.

You are underpaid, and there is absolutely no 401k matching—which is shocking and ironic for a payroll and benefits company. Senior leadership feels completely disconnected from the actual workers, which is highly apparent when they celebrate at all-hands meetings. The engineering standards are surprisingly chaotic, and collaborating is like pulling teeth due to egos, which frequently stalls progress. Work-life balance is hard to maintain, and the office environment feels cold and disconnected.