Gymshark reviews

3.6

60% would recommend to a friend

(377 total reviews)

Ben Francis

75% approve of CEO

49% positive business outlook

Gymshark has an employee rating of 3.6 out of 5 stars, based on 377 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Gymshark employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

377 reviews
4.0
Mar 17, 2023
Recommend
CEO approval
Business Outlook

Pros

Lots of helpful little incentives, such as free lunch, free gym access, vouchers for Amazon, Starbucks, Greggs, etc.; super friendly colleagues and direct management was also pretty great! KPI's and targets are the same for everyone, but they're discussed in private so there isn't really any competition or rivalry, everyone's supportive. Diversity and inclusivity seems really good to me, although I am a white, able-bodied woman, so better to ask someone more marginalised. Every once in a while, there's also team building days or events which involve a super-chill, no commitment sports day, food stalls, etc. on site and are great for socialising and bonding. There are certain guidelines to what compensation you can offer to a customer if they're having issues, but within those guidelines, you can bend them to suit your own style and achieve good customer satisfaction. Personalisation is highly encouraged. Targets are easily manageable as long as you know what you're doing. Annual pay increase hasn't been in line with inflation in 2022, but I'm still considering the pay increase a pro because it was still much better than what other companies offered. Overall, I believe this is one of the highest paying jobs for an entry level customer support position.

Cons

No room for discussions/negotiations about pay or bonuses, no matter how well you perform. All decisions are made over your head and they're final. Company also went from flexible, individual hybrid/WFH structure to "you have to come in 3 days a week now" because they spent too much money on a second office building 5 minutes down the road. Both of these things have led to high quality staff leaving the company for greener pastures. Lately, have started outsourcing more in Asian countries, which has led to lay-offs in both the UK and American offices and caused some job insecurity. Agency workers from Asia also don't get the same pay and are penalised more than actual Gymshark employees, which has left a bitter taste in my mouth, knowing the company is working with an agency that doesn't treat their staff that well. Bonuses are only paid out if the company achieves their overall targets, it's not based on individual performance, so it sort of discourages from trying your best and leads to a lot of bare-minimum performances. The company will talk about increasing profits in quarterly/annual meetings, but still not pay bonuses if not all targets are achieved, which feels a bit like a slap in the face. There isn't a lot of room for moving up the career ladder; new jobs are posted both internally and externally and candidates are given the same opportunity, it's just less paperwork if you're internal.

avatar
Gymshark Response
3y
Hi, thank you for your review. We truly appreciate the time and detail you have put into providing us with this valuable feedback. Firstly, it's wonderful to see some 5's in your review. We particularly loved reading the pros in you mentioned, which highlighted the positive culture you experienced while working at Gymshark. We know that there have been many changes at Gymshark recently, however, we are optimistic about these changes, and the impact they will have for both the business and our employees. We are also confident about the direction of Gymshark, especially with our new focus on Performance Culture throughout the business. This will help support our employees with their personal and professional growth. Here at Gymshark, we believe feedback to be the first step in improvement and we are eager to take advantage of the points you have raised in your review. If there is anything more you feel that we could learn from your experience, please feel free to speak to one of our representatives at glassdoorresponses@gymshark.com. Thank you again!
3.0
Jul 18, 2022
Recommend
CEO approval
Business Outlook

Pros

- Strong sense of 'family' within lower hierarchy - the people truly make Gymshark - Lots of opportunity to get involved in different projects

Cons

- After a company restructure, a lot of great people have left the business. This has decreased morale - Pay should be fairer - large gaps within pay in the same roles - Little/ no progression opportunities

avatar
Gymshark Response
3y
Hey - Thank you for taking the time to leave this review for us. We really appreciate your honesty and openness when sharing your feedback! It makes us happy to hear that you feel a strong sense of family in your work environment, especially as this is something that we hold close to our heart at Gymshark. We also appreciate the structure review was a difficult time for Gymshark. However, our new business plan has a particular focus on performance culture, something we feel will benefit employees and their career goals. It would be great to see you attend one of our Pay and Perks (Ask Me Anything) AMA's as we would love to understand your view on salary positioning in more detail. We would also love it if you would be willing to discuss your points further with the People team. We are always eager to hear about how we can improve Gymshark, and it would be great to hear more from you!
2.0
Aug 19, 2020
Recommend
CEO approval
Business Outlook

Pros

Great CEO and the founder is really nice. A lot of young people and nice working environment. A lot of focus on mental well being. Nice gym that all employees have access to. Nice modern building with nice canteen and clean toilets. Flexible working hours. Good amount of holidays.

Cons

Pay is too low at first I thought it was normal but doing multiple tests to see if I'm getting paid fairly and checking others peoples pay who are doing the same job i saw that its was significantly lower than it should be. Its really hard to be promoted with them mostly hiring externally. A lot of inexperienced people in high positions I have seen a lot of people be hired through connections and who they know not what they know. I'm in no way qualified for high up positions but I have seen a lot people who are at lower positions who are much more qualified than mangers who have been hired cause there friends with someone high up. Really unorganised we don't really have a set goal on what to complete and when to complete it. There quick to sack people with the great growth of the company its always changing which means there always changes in staff.

avatar
Gymshark Response
5y
Thanks for your comments, there are a lot of valuable learnings we can take from these. We’re disappointed to see your concern about pay, we work hard to ensure our pay is fair and in line with industry standards. We would always encourage anyone with similar concerns to talk to our People Team. We’re delighted to see you were happy with the working environment and our approach to mental health, as this is something we are actively improving constantly.
Viewing 118 - 120 of 377 Reviews

Glassdoor has 415 Gymshark reviews submitted anonymously by Gymshark employees. Read employee reviews and ratings on Glassdoor to decide if Gymshark is right for you.