H&M reviews

3.5

61% would recommend to a friend

(17,397 total reviews)
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Daniel Erver

62% approve of CEO

46% positive business outlook

H&M has an employee rating of 3.5 out of 5 stars, based on 17,397 company reviews on Glassdoor which indicates that most employees have a good working experience there. The H&M employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

17K reviews
2.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Good exposure to retail HR operations and opportunities to build strong employee relations, business partnering and problem solving skills in a fast paced retail environment. Supportive colleagues at store level.

Cons

Unclear organisational structure, inconsistent leadership, limited transparency in promotion and talent decisions, unclear accountability, and a workplace culture that would benefit from fair and transparent career progression and stronger collaboration.

4.0
Jul 13, 2026

It was good

Recommend
CEO approval
Business Outlook

Pros

You can learn global customer service

Cons

If you work at the huge mall, it would be hard work

Viewing 13 - 15 of 17,397 Reviews

Glassdoor has 21,547 H&M reviews submitted anonymously by H&M employees. Read employee reviews and ratings on Glassdoor to decide if H&M is right for you.