Pros
I worked in an office near a University and Medical center where the clientele was on the higher end. Because of the expertise neede the majority of my coworkers were great professionals who had already retired from one career and enjoyed doing taxes to stay busy. Always had free coffee at the office. Comfortable amount of Autonomy or ability to work at ones own discretion. District management were real stand-up people, and down to earth.
Cons
Had to fight tooth and nail for overtime as a secretary. Some folks aren't cut out to help people with taxes, and they tend to create complications for the secretary, because the secretary is the front line for disgruntled clients. And near the end of tax season(April 15th), personnel should be prepared to have a tax marathon that is more like a non stop flow of confused circus actors streaming through the front door. In short, it gets rough for everyone near the end. However it is a good team building phase.