2.0
Sep 19, 2017
Recommend
CEO approval
Business Outlook
Pros
the company does care about quality of care and patient satisfaction
Cons
profits and corporate mandates now outweigh the needs of staff and providers; provider input largely ignored; high provider burnout rate and high staff turnover; too much administrative work placed on providers without allowing adequate time during a shift to complete it= taking work home every night=poor work/life balance; too much emphasis placed on patient satisfaction surveys which don't always accurately reflect quality of care or outcomes (survey recipients who are angry with staff or about a long wait time are more likely to respond than those who had a positive experience with no complaints- that's human nature unfortunately)