Pros
The people you work with while you're there
Cons
You are just a number, once they are done with you, regardless of the hours/dedication, they just don't care. I was a Dell employee, and my account was taken over by HCL. HCL hired me on to continue supporting the account, and stated I would stay there, and at most be asked to perhaps assist on other accounts (I was a WFH employee). Everything was good for 3 year... first year in the account encountered a severe issue with a vender (IBM). It took 2 years to get out of that disaster. In that time the now backup team (I was alone when Dell owned the account) was mentioned multiple times in the CIO Monthly letter, Shooting Star awards, etc. The customer was extremely satisfied and happy with the effort on their account. I was the Lead Backup Engineer. As soon as the account was out of the woods caused by the vender (IBM). a few "weeks" later I was sent an email from HCL, saying great news! They were looking for new Career Opportunities for me! What? I was hired to support this account, what was going on? Well, I was then informed (not informed of this when I was hired) that apparently HCL has a lovely policy, that every 18 months they attempt to shift you to a different account. A total surprise to me... The best part, is this "career opportunity" is about 99% guaranteed for those working IN India. How about the US employees you ask? Well, if they can't find you another account in 2 months, you're gone, out of a job. The people I worked with while at HCL were great... the company not so much. I would never recommend this company to anyone after the way I was treated. I was in the CIO's monthly atta-boy news letter a month prior to them telling me to hit the bricks... STAY AWAY!