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      HCSS

      Engaged Employer

      HCSS reviews

      4.1

      84% would recommend to a friend

      (235 total reviews)
      avatar

      Steve McGough

      95% approve of CEO

      71% positive business outlook

      Ratings by category

      4.4

      Culture & values

      4.3

      Diversity & inclusion

      4.3

      Work/Life balance

      4.3

      Career opportunities

      3.8

      Compensation and benefits

      3.7

      Senior management

      HCSS has an employee rating of 4.1 out of 5 stars, based on 235 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The HCSS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      235 reviews
      3.0
      Jan 3, 2024

      Dead end for a programmer

      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Nice people. - This company will do well. As an employee, you will not.

      Cons

      Just ask them what language their code is written in. It is a huge handicap. This will plague the company for years and deeply stunt your development. Then ask about how bonuses compare vs. prior to the private equity takeover. - Want to specialize in an obscure programming language that isn't used at any other company in the world? - Would you like to join a company which has fundamentally shifted its business model (private equity) to no longer offer the level of compensation to employees it did for the last 37 years?

      avatar
      HCSS Response
      2y
      First off, thank you for providing us feedback on your experience here with HCSS, especially regarding the technical side of the business. To address your concerns regarding our coding language, we know that working with stacks like VDF may not seem ideal, but many of our engineers now excel in other tech stacks and, as mentioned in a previous review, individuals from mobile and web teams started by first learning important skills in VDF. With this, HCSS keeps our developers' growth a top priority by offering many ways for them to expand their skills. Regarding our transition to Private Equity, our organizational goal for HCSS is to ensure its continued growth. That will come with some growing pains, but our Leadership Team is continuously working to ensure HCSS is a destination employer. HR has and will continue to review market salary averages and well as keep up to date with any benefits that would improve our employee-first culture. We encourage you to have open conversations with your leaders regarding topics that concern you. Said feedback is crucial in allowing Leadership to be aware of the needs of our employees.
      2.0
      May 18, 2023

      HCSS has changed for the worse

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      There is still some small parts of the company that feels like how HCSS used to be. They’ve made some strides to help with employee retention, which shows they are aware of the problems. The company still offers a decent benefits package and encourages healthy living.

      Cons

      HCSS prides themselves in the incredible culture. This may have held true previously, however it has since changed after the TB acquisition. Management has tried to reassure employees that things have not changed, but it’s as clear as day that the company is now driven on numbers. Employee happiness seems to be the least of their concerns. After losing the option for a higher profit sharing, the salary adjustments has left more to be desired. New hires are being offered higher numbers while tenured employees are expected to just accept what we have in addition to the “culture”. Some departments have it better, but I believe it’s widely known how badly structured the support department is. Feedback does not seem to matter, and promotions are based on availability. If the support team are short on technical support analysts (mostly due to everyone quitting since the job is extremely demanding) they will postpone your promotion to months or even a year later. That’s if you are lucky and that position is still open once you’re allowed to move. People who have quit have aired their concerns, yet management just pushes all tier two techs and tenured tier one techs to do the heavy lifting while allowing new techs to cruise by in comparison. Customers have complained endlessly about the quality of service. It’s clear management finds ways to blame unhappy employees for their deep rooted problems, rather than accepting that change needs to be done. The software is extremely dated and not very intuitive for all users. It seems that the 24/7 support is only needed because the software is always either broken or the logic of it never makes sense to users. To make things worse, developers are dropping like flies and they are bringing in new talent that are being thrown into the flames without any warning.

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      HCSS Response
      3y
      We truly appreciate you taking the time to let us know your feedback and we’re sorry to hear that you have had some not positive experiences during your time here with us. Internal mobility is something we pride ourselves on and we hope to continue that positive growth alongside TB by building more structure to our processes. We also plan to continue our commitment to employee well-being and culture by improving employee benefits and programs more and more as we grow. We never want our employees to feel as though their voice isn’t heard so please feel free to email employeereviews@hcss.com with any more feedback you may have.
      2.0
      May 17, 2023

      Declining fast... A lesson in how to destroy a legendary customer service organization in less than 2 years.

      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Really good money traditionally, love my peers on the sales team. My sales team and my great customers keep me going.

      Cons

      Since being purchased by a PE firm you're seeing the typical PE playbook. Total compensation is down from pre -acquisition, experienced talent is leaving daily, and the experience that's left carries more burden and more pressure every passing day leading them to leave. I've never seen morale so low.

      avatar
      HCSS Response
      3y
      Dear Employee, thank you for providing your feedback on your experience with us so far. It’s nice to hear that your fellow HCSS colleagues provide a great environment for you and their entire team. Moving forward with the help of TB, our plan is to add to all the wonderful things HCSS is known for while also growing more than we ever have before. We hope that TB’s guidance in new ventures will help us to broaden our scope and continue to build up our well-known name. Please always feel free to let us know how we can improve your time here with us at employeereviews@hcss.com.
      Viewing 34 - 36 of 235 Reviews
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      ReviewsHCSS reviews

      Glassdoor has 280 HCSS reviews submitted anonymously by HCSS employees. Read employee reviews and ratings on Glassdoor to decide if HCSS is right for you.