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      HCSS

      Engaged Employer

      HCSS reviews

      4.1

      84% would recommend to a friend

      (235 total reviews)
      avatar

      Steve McGough

      95% approve of CEO

      71% positive business outlook

      Ratings by category

      4.4

      Culture & values

      4.3

      Diversity & inclusion

      4.3

      Work/Life balance

      4.3

      Career opportunities

      3.8

      Compensation and benefits

      3.7

      Senior management

      HCSS has an employee rating of 4.1 out of 5 stars, based on 235 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The HCSS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      235 reviews
      2.0
      Feb 3, 2024

      Star Trek: The Next Generation Season 7 episode 26

      Technical support analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      -The every day technical support analyst or us "grunts" were smart, kind, and very fun to be around. -Amenities such as the gym, video games, basketball courts, nice campus etc.

      Cons

      Management. After the sell out to Thoma Bravo, that sweetened the deal for anyone above a team lead position, the entire company went belly up from what it used to be. There used to be a emphasis on the human side of providing a truly wonderful customer support experience, now they push metrics so hard that their best employees on the support team are jumping ship. At one point it was getting so bad that I had a former co-worker come to me seeking to vent about how management blamed them for taking a mental health day because of the workload that was put on her stemming from their lack of manpower in the support department. Management also does not take responsibility for its mistakes but will come down hard on the every day worker. I saw multiple instances of promotions being revoked or denied because of bad management. One particular worker was at HCSS for almost 7 years before being promoted because they were too good at their job in support and losing them in support would have dealt a heavy blow. When that person started voicing their frustration they were written up and put on a performance improvement plan rather than getting proper support from management. Another example of being "about the numbers." The software is so old and written in .vdf You read that correctly, .vdf If you've never heard of it its because its so obscure and HCSS is the only company that I know that uses it. This is not a transferable skill. If you're a developer good luck on trying to climb the ladder here. The support has to be superb if your product has that many issues.

      avatar
      HCSS Response
      2y
      It’s extremely valuable to us when former employees take the time to give us feedback so we greatly appreciate the time you took to share this with us. We know our change from employee-owned to Private Equity has come with it’s challenges, but we’ve always tried our best to keep HCSS’ original “people first culture” front and center. We pride ourselves in our internal mobility, and a lot of wonderful employees started in Tech Support to then grow their careers in other departments within the company. With this, if you are comfortable, we’d love to hear more about the situations described in your review, as we never want someone to feel mentally overwhelmed or denied any opportunity presented to them. Please feel free to email employeereviews@hcss.com with any details. As HCSS continues to move forward, we’ll also continue to review work-life balance, benefits, technical advancements, etc. With the hire of our new CTO, we are hopeful their guidance can help us maintain our industry-leading position and even further enhance our technical impact for our customers. Thank you again for your feedback and we wish you all the best in your future endeavors.
      2.0
      Dec 28, 2022

      After Private Equity Acquisition, work culture has slowly deterioriated

      Junior software developer
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people who are around prior to the acquisition have great knowledge and are fun to be around

      Cons

      Company does not practice inclusivity nearly enough. Private Equity gutted the end of the year bonus. Overseas contractors are being invited more and more

      avatar
      HCSS Response
      3y
      Thank you so much for taking the time to provide this detailed review. With our recent acquisition in 2021 and the hiring of our CHRO in 2022, we are currently working to review our Diversity and Inclusion statement as well as other initiatives to ensure we can continue to focus on our employee centric work culture as much as possible.
      2.0
      Jul 30, 2021

      Not Really Sure what the Plan is with Delta

      Software developer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good bonus at the end of the year and stock options. Has a pretty good hold on a good niche market.

      Cons

      There seems to be too much emphasis on business culture but yet dismissing employee wellbeing during this pandemic. The company has set a goal of returning to the office on September 1 and months ago lifted any mask requirements. There is no requirement to get vaccinated as well. I'm not sure what the response is to the delta variant that has taken over. Texas is one of the worst states for vaccination rates and infections and Fort Bend county in particular is having a huge spike. I am pretty nervous about walking into a situation where I will be spending 8 plus hours a day around individuals with no mask and who may not be vaccinated. I wish there was some communication about our response to this. We should be watching the data and reacting appropriately.

      avatar
      HCSS Response
      4y
      It has been our intent throughout this pandemic to make sure that our employee’s well-being was held at a high priority, and that is still the case. Between touchless doors, hand sanitizing stations at all entry points, touchless paper towel dispensers, and free KN95 masks and face shields for all employees, we have made an effort to make all employees feel safe if working at the office (which is still optional). We have also installed a UV system in our air conditioner that allows for the air to be cleaned of bacteria, viruses, and other pathogens before entering a room. The stance has been since the beginning of this pandemic that if schools are closed, we will offer remote work. If schools are open, then we will return to work as of September 1st. We continue to monitor these decisions as well as infection rates and make decisions accordingly. We will not be requiring vaccination for employees. However, we are setting aside space in our 3rd building specifically for any employees who want to take extra precautions. Work stations will be at minimum 6 feet apart (likely more) and masks will be required for anyone entering this area. We will be providing all employees with a small emblem to put outside their office/ workstation, notating that a mask is required to enter their work area.
      Viewing 37 - 39 of 235 Reviews
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      Glassdoor has 280 HCSS reviews submitted anonymously by HCSS employees. Read employee reviews and ratings on Glassdoor to decide if HCSS is right for you.