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      HCSS

      Engaged Employer

      HCSS reviews

      4.1

      84% would recommend to a friend

      (235 total reviews)
      avatar

      Steve McGough

      95% approve of CEO

      71% positive business outlook

      Ratings by category

      4.4

      Culture & values

      4.3

      Diversity & inclusion

      4.3

      Work/Life balance

      4.3

      Career opportunities

      3.8

      Compensation and benefits

      3.7

      Senior management

      HCSS has an employee rating of 4.1 out of 5 stars, based on 235 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The HCSS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      235 reviews
      4.0
      Dec 13, 2024

      On The Cusp of Greatness

      Sales manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Hybrid Work Policy: The WFH hybrid model provides exceptional work-life balance for the sales team, allowing flexibility while maintaining productivity. Earning Potential: With uncapped commissions, there's significant room for growth in OTE. Hard work truly pays off. Minimal Micromanagement: Management sets clear base metrics but gives employees autonomy to succeed in their own way. Team and Culture: The team is filled with driven, gritty individuals focused on delivering the best for customers. The company culture is more than just a slogan; it's actively fostered through events and committees catering to diverse interests like sports, wellness, and hobbies. Profit Sharing: End-of-year profit sharing is a motivating reward that recognizes everyone's contributions and incentivizes customer retention and new business growth

      Cons

      Onboarding Challenges: The onboarding process for the sales organization feels disorganized and underdeveloped. While a new enablement team is in place, progress has been slow, leaving new hires without the structure they need to succeed early on. Outdated Sales Collateral: There is a notable lack of up-to-date sales materials for both prospects and existing customers. Many resources are outdated and fail to reflect the latest software features, making it challenging for even experienced reps to stay informed, let alone new hires who lack foundational support. Communication Gaps: Communication regarding changes that directly impact sales is inconsistent or delivered at the last minute. At times, customers are more aware of updates than the sales team. While there are many communication channels, the absence of a centralized information repository creates confusion and inefficiencies. Limited Coaching Support: There is minimal emphasis on coaching sales reps to achieve their goals. This gap in leadership support often shifts the burden to tenured reps, especially as pressure mounts to close deals quickly. Whether this stems from staffing issues or misaligned priorities, it leaves newer reps without the guidance they need to grow and thrive.

      avatar
      HCSS Response
      1y
      Thank you for taking the time to share your thoughtful and balanced feedback! We're thrilled you value the flexibility of our hybrid work policy, the limitless earning potential with uncapped commissions, and the autonomy our management approach offers. It's equally rewarding to know that our culture and end-of-year profit sharing have positively impacted your experience at HCSS. We work hard to create an environment where our employees feel supported and motivated, so it's great to know these efforts are recognized! We recognize that onboarding, updated resources, effective communication, and coaching are essential for empowering the sales team. While we’ve taken steps in the right direction with new enablement initiatives, we recognize there’s still work to do to equip the new hires with the tools and support they need to succeed. Enhancing communication and refreshing our sales collateral remain top priorities, and we’re actively working on solutions. We’re confident that with continued teamwork and focus, we’ll address these challenges and elevate the experience for everyone. Thank you for being part of this journey and helping us improve. Your feedback is essential to keeping HCSS one of the best places to work! If you'd like to share additional thoughts or ideas, please don't hesitate to reach out to hr@hcss.com
      4.0
      Nov 15, 2024

      Still A Great Company To Work At

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      When the original buyout occurred, a lot of our culture hit a low. That was not fun. But I can truly say that things have improved so much in the last couple of years. Also, we are still a hybrid workplace when others have cut that out, and it has been a great benefit to us. Other benefits have also been reinstated to some degree, which has also helped get us a little closer to what we were before. Kudos to the HR and Culture team for keeping things going, as well as all of the other teams and people who have helped so much.

      Cons

      While hybrid is definitely a HUGE plus, it can also have its effects on our culture. I guess you can call it a double-edged sword. Maybe we can work on improving that for those in and out of the office to keep that strong culture.

      avatar
      HCSS Response
      1y
      Thank you for your thoughtful feedback and for being a valued part of the HCSS team for over 9 years – your dedication means so much to us! We’re glad to hear that the positive changes over the past couple of years have made a meaningful impact. Maintaining our hybrid workplace and reinstating benefits are part of our commitment to supporting our employees, and it’s great to know those efforts are appreciated.We understand that balancing hybrid work and maintaining a strong culture can be challenging. Your insights are valuable, and we’ll continue exploring ways to ensure our culture remains vibrant and inclusive for everyone, whether in the office or remote. Thank you for sharing your perspective and for all you do to contribute to HCSS’s success!
      4.0
      Nov 9, 2024

      Pretty good for some

      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      You get to work with some pretty cool people. They host lots of company events and sports activities that allow you to get to know people outside of your department. Many employees show initiative to organize an event for a hobby they really care about, and it's amazing to see what we can all come up with. I made some great friends there. They're also hybrid for the most part, and many people are working fully remote. The pay is pretty decent depending on the department.

      Cons

      It was an even better place for some time right after I started. Then eventually it became more and more corporate after Thoma Bravo bought it. And as a creative, I don't think it's the best place for other creatives long-term, as projects get pretty monotonous and no one wants to take risks. For other specializations though, there seems to be more interesting opportunities and promotions.

      avatar
      HCSS Response
      1y
      Thank you for sharing your thoughts and experiences. It’s great to hear you’ve made meaningful connections and enjoyed the various events and activities we host. We’re especially proud of the initiatives driven by our employees. We’re also pleased to offer flexible work arrangements and competitive pay, both important parts of our efforts to create a supportive environment for employees. Your feedback about management connecting more deeply with employees and understanding their roles is appreciated. It’s a priority for us to keep growing in this area, ensuring that everyone feels heard and valued. Thank you again for taking the time to provide this thoughtful review, and we wish you continued success in your journey!
      Viewing 22 - 24 of 235 Reviews
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      Glassdoor has 280 HCSS reviews submitted anonymously by HCSS employees. Read employee reviews and ratings on Glassdoor to decide if HCSS is right for you.