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      HMSA

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      HMSA Customer Service (CSR) reviews

      3.0

      14% would recommend to a friend

      (13 total reviews)
      avatar

      Mark Mugiishi

      16% approve of CEO

      14% positive business outlook

      Ratings by category

      2.4

      Compensation and benefits

      2.3

      Diversity & inclusion

      2.2

      Senior management

      2.1

      Culture & values

      2.1

      Work/Life balance

      2.0

      Career opportunities

      Ratings by demographic groups

      Reviews by job title

      13 reviews
      1.0
      Jul 14, 2025

      Bad management

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great coworkers is the only pro

      Cons

      Bad management at Executive level, decisions are not made at an appropriate level. Executives only care about their own pockets, no care for members, employees, providers, health centers. Extremely low pay. Only major holidays off. No work life balance. Short staffed.

      5.0
      Aug 31, 2023

      Awesome

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work opportunities Great team atmosphere Excellent management Good understanding of work vs home life Good benefits and bonus opportunities

      Cons

      Sometimes we are required to go into the office lol

      Viewing 1 - 3 of 13 Reviews
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      HMSA reviewsHMSA Customer Service (CSR) reviews

      Glassdoor has 306 HMSA reviews submitted anonymously by HMSA employees. Read employee reviews and ratings on Glassdoor to decide if HMSA is right for you.