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Hallmark Labs

Part of Hallmark

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Hallmark Labs reviews

3.2

53% would recommend to a friend

(71 total reviews)

Albert Lai

57% approve of CEO

47% positive business outlook

Hallmark Labs has an employee rating of 3.2 out of 5 stars, based on 71 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hallmark Labs employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

71 reviews
2.0
Feb 17, 2019
Recommend
CEO approval
Business Outlook

Pros

Good people working the non-management jobs Good financial support from the main office Good place for artists to work Spacious office with great views Free greeting cards Well stocked kitchen Fro-yo machine works once in a while Overall a team of good Developers, DevOps, DBAs and QAEs that all want to do a good job, but have their hands tied by management.

Cons

Oversight from the main office has completely paralyzed the technology organization. They have not shipped a product for over 3 years, and the reasons for this are so bizarre it makes Dilbert look like a model of efficiency. Middle management is cowardly and completely incompetent, but loyal and supportive of each other. Turnover rate is very high among Engineering department An entire department of 10 people was cut without notice and without a plan for how to get their work done. Any competent engineer will have to compromise their ethics in order to succeed

avatar
Hallmark Labs Response
7y
Thank you for taking the time to share your feedback. As current employees, we all know that Labs is experiencing rapid growth and change as we take on exciting new business challenges; however, we understand that change is not always easy. The core leadership team is committed to being open and transparent along the way, and fostering an environment that empowers employees to speak up. We welcome the opportunity to talk further about your concerns. Please feel free to reach out to hr@hallmarklabs.com.
3.0
Aug 9, 2016
Recommend
CEO approval
Business Outlook

Pros

Abundant opportunities to grow in your career.You will often be given the autonomy to enhance your skill set and gain vital experience in an environment that does push for innovation. New tech is also regularly embraced - for a company tied to a corporation such as Hallmark, the scope for forward thinking is impressive. There is also a great vein of collaboration throughout the office, particularly between the tech teams. A number of devs here are not only exceptionally talented, but are also both willing to divulge knowledge with others as well as learn in return. This is also a culture encouraged by key members within the tech department, from the Director of Programming downwards. These particular individuals are what make this shop a fun place to work at. Ample free food + drinks, generous vacation options and the prospect of salary increases are also big perks.

Cons

A core of strong personalities dominate the company culture. Management up and down the hierarchy tend not to favour 'quiet' types very well. Favoritism is endemic. Strong work ethic and actual talent are not enough to succeed here - you will also be expected to brown-nose and boot-lick a little to remind the higher-ups of how valuable you are. Management also possess the awful habit of insisting the company plans carefully, before going back on promises and sometimes even whole project roadmaps. Knee-jerk decisions that benefit nobody are commonplace. Communication from the top can also be lazy and poor, and you will be blamed (and made an example of) for your failure to follow the incoherent directions that trickle down. This is especially true if you haven't managed to follow the crucial guideline stated at the end of the previous paragraph. At times, it feels as though the company is performing well despite some of the people up top, rather than because of them. Finally, despite the company promoting a 'good work/life' balance as one of their key selling points, development death marches can and will happen, thanks to the regular mis-steps management make. All too often, the company is Agile in mantra alone.

2.0
Oct 1, 2019

Looking for innovation in all the wrong places

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great benefits (Health Insurance, 401k, travel assistance), flexible work from home and PTO policy, open office space, kitchens stocked with snacks and other goodies, fun company outings to the latest blockbuster release or to the beach, super kind and passionate employees.

Cons

Hallmark Labs continuously talks about being innovative and keeping up with the ever-changing digital space but throws away the products and departments that would help push Hallmark into those spaces. Instead, the focus is pushed towards their physical greeting cards and physical products. Updates to software take a full year to be approved, just as the newest software is on the horizon. Along with an intense fear of “The Cloud”, the micromanaging of Hallmark Corporate and the constant revolving door of employees causes the roadmaps to get longer and longer until Hallmark Corporate decides it didn’t see the growth that it wanted in the few months they decided to look and axes the project entirely. On top of everything, any feedback given is either waved away or outright ignored. The same problems come up over and over with no changes.

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Hallmark Labs Response
6y
Thank you for sharing your concerns. As mentioned previously, we value our current and former Labsters’ feedback. We also welcome the opportunity to speak further about the concerns you’ve experienced here. Best of luck in your career!
Viewing 16 - 18 of 71 Reviews

Glassdoor has 73 Hallmark Labs reviews submitted anonymously by Hallmark Labs employees. Read employee reviews and ratings on Glassdoor to decide if Hallmark Labs is right for you.