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      Hanover Research

      Engaged Employer

      Hanover Research reviews

      3.6

      66% would recommend to a friend

      (320 total reviews)
      avatar

      Wes Givens

      54% approve of CEO

      44% positive business outlook

      Ratings by category

      3.8

      Culture & values

      3.7

      Work/Life balance

      3.6

      Diversity & inclusion

      3.3

      Senior management

      3.3

      Career opportunities

      3.2

      Compensation and benefits

      Hanover Research has an employee rating of 3.6 out of 5 stars, based on 320 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hanover Research employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      320 reviews
      1.0
      May 6, 2021

      Do Not Work Here

      Associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      I worked for Hanover in different roles and feel like I received insight into the various positions. This company loves to take advantage of young college graduates who are eager for a job. I hope this review is comprehensive and proves to be a cautionary tale for those who join. On the sales side, particularly in the Corporate area, Hanover pushes a competitive culture that has led to burnout, high-turnover, and a hostile work environment. If you are looking at a sales position do not be misled: you will be phone banking between 8:30-5:30 every single day. For the few sales associates that do well (and keep in mind your success is directly linked to who your managers are and what team you are placed), they are able to move up the ladder. On the research side, there are a few directors who are well-qualified and I have no idea how they ended up working at Hanover. There are some interesting projects and you will be able to learn about a diverse group of companies. In order to keep costs low, research associates are saddled with several projects at once and work long hours. Again, 90% of your experience and your ability to move through the ranks will be determined by who you work for. Due to this culture, what you end up with at Hanover is a mix at the top of well-qualified, mature professionals and younger men who progressed quickly through the ranks and as a result do not know how to manage those below them and care only about themselves. Another thing I never understood was while Hanover promotes a "fixed-fee" model to their clients, they continue to aggressively upsell. You are so much better working at Gartner.

      Cons

      Culture wise: When we were back in the office, there was free food but no free chicken nuggets could compensate for the hostile culture and unorganized environment.

      avatar
      Hanover Research Response
      4y
      We would like to understand more about your experience and how we can improve and are dedicated to making Hanover a great place to work. We welcome the feedback, please email us at peoplesupport@hanoverresearch.com with more information. Thank you, Julie , The People Team
      5.0
      Aug 2, 2019

      Growing Market Research Firm

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great atmosphere, flexible schedule, understanding management, intelligent co-workers, talent is rewarded greatly.

      Cons

      Inexperienced upper management, growing pains

      avatar
      Hanover Research Response
      6y
      Thank you for sharing your feedback. We'd love to hear more of your ideas about improving the upper management experience ranks so please feel free to reach out to our Chief Content Officer directly.
      4.0
      Apr 17, 2019

      Hanover's culture of kindness, trust, and flexibility sets it apart.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Hanover's culture of kindness, trust, and flexibility sets it apart. The people, as everyone says, are amazing. The work ultimately is interesting and can be more corporate or more mission-driven depending on team. It's a great place to learn, to build a large professional network, and to try new things. If you stay and provide value, you will move up and you will get to learn skills that you may never have even known you wanted to learn. You will get more professional opportunities at Hanover more quickly. You'll ultimately take on next steps in your career that would have been a faraway pipedream without the opportunities Hanover provided. Apart from learning opportunities, the work atmosphere is friendly, generous, and extremely flexible. Analysts (as the example I am most familiar with) can choose their own hours (starting anywhere from 8-9am, no biggie if you want to come in early or later - just get your work done), receive team "incentive" days off in addition to the paid holidays, and anyone on Content in good standing who's been in seat for more than 6 months has a remote day per week. Ad-hoc remote requests are also usually granted. Hanover tries to give people a positive, flexible work environment. Benefits such as 18 base PTO days per year, paid parental leave, and solid core benefits (inexpensive health, free dental, inexpensive vision, FSAs, paid life and ad&d, SmartBenefits, etc.) demonstrate their investment in employees. They go overboard with parties, happy hours, snacks, and events. There is thorough onboarding for Content and Sales with specialized L&D/support teams focused entirely on training and talent development. They really want their staff to be happy and are willing to extend essentially every possible offering to make their people happy, except for changing the core business. I think ultimately negative reviews want them to change the core business, and in reality the framework of Hanover's environment, benefits, work product, and talent are extremely solid.

      Cons

      To expand on the above, I think the root causes of some critiques on here are two things: 1) Hanover grew really, really fast and has had to (or chose to) maintain some structures that some people dislike (1 project at a time, TIGHT deadlines, for most analysts) while repeatedly revamping other structures (CDs -> RDs -> CEDs). This has given some people (especially analysts) a sense that some things are negotiable while issues that affect their entry/mid-level staff like project turnaround, are not. When the project timelines cause people to burn out, they are bummed that this structure is not something that leadership is open to changing. Efforts to make products less reliant on rote work provide faster turnaround to clients but have done less to change analyst workloads. 2) Relatedly, there are a lot of people joining Hanover for their first jobs. Coming to terms with the idea that a job and an employer isn't going to be perfect and isn't their friend sucks. So does the realization that not all their feedback will be implemented. Even in cases where lots of people are giving the same feedback, good feedback. Hanover is (to quote another review) a business, and that's hard to accept when you are a bright person providing well-reasoned recommendations. They're good recommendations, but that might simply not be in alignment with how leadership wants to run the company. So some people move up to roles that fit better, some move out. Other than that: Pay can certainly be below market. And everyone says the 401k match is low, but, hey - the selection of funds is good with Principal and the 401k and match are offered immediately (30 days after hire) so it could be way worse.

      avatar
      Hanover Research Response
      7y
      Thank you for your kind words. We're not a perfect employer and there are aspects of our business that we cannot change but it is good to hear that in your experience the positives outweighed the negatives.
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      Glassdoor has 332 Hanover Research reviews submitted anonymously by Hanover Research employees. Read employee reviews and ratings on Glassdoor to decide if Hanover Research is right for you.