Is Harbor Freight Tools a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Harbor Freight Tools have rated their employer with 4.6 out of 5 stars in 16 Glassdoor reviews. This is a higher than average score with the overall rating of Harbor Freight Tools employees being 3.6 out of 5 stars. Search open Customer Service (CSR) Jobs at Harbor Freight Tools now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Harbor Freight Tools .

Does Harbor Freight Tools pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Harbor Freight Tools with 4.3 out of 5 stars based on 16 anonymously submitted employee reviews. This is 7.2% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Harbor Freight Tools.

How happy are Customer Service (CSR) professionals working at Harbor Freight Tools?

91% of Customer Service (CSR) employees at Harbor Freight Tools would recommend their employer to a friend. This rating has increased by 17% in the past 12 months. Customer Service (CSR) professionals have also rated Harbor Freight Tools with a 4.8 rating for work-life-balance, 4.8 rating for diversity and inclusion, 4.2 rating for culture and values and 4.2 rating for career opportunities.

What are the top reviewed jobs at Harbor Freight Tools?

Sales Associate (318) , Store Manager (212) , Logistics Supervisor (150) , Cashier (142) , Logistics Associate (133) , Sales Associate/Cashier (118) , Sales Supervisor (107) , Sales Manager (103) , Logistics Manager (86) , Assistant Manager (77) , Retail Sales Associate (63) , Warehouse Associate (61) , Senior Sales Associate (60) , Logistics (53) , Manager (49)

What are the pros of working at Harbor Freight Tools according to real employee reviews?

"very good part time job good pay and always rewarding employees" ((in 352 reviews)); "Benefits were good and inexpensive" ((in 271 reviews)); "Great place to work and people are great" ((in 146 reviews)); "You receive a small portion of time off on each paycheck depending on the hours you work." ((in 101 reviews)); "Coworkers were great and made work enjoyable." ((in 82 reviews))

What are the cons of working at Harbor Freight Tools according to real employee reviews?

"It just reeks of poor management and a lack of caring of who is promoted to what position." ((in 214 reviews)); "No work life balance work 2 or 3 overnights followed by an early shift then a close." ((in 97 reviews)); "early and long hours on some days" ((in 96 reviews)); "bad manager they contradict everything" ((in 86 reviews)); "Upper management is horrible." ((in 67 reviews))

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Harbor Freight Tools

Harbor Freight Tools Customer Service (CSR) reviews

4.6

91% would recommend to a friend

(16 total reviews)

Eric Smidt

99% approve of CEO

91% positive business outlook

Ratings by category

4.8

Diversity & inclusion

4.8

Work/Life balance

4.3

Compensation and benefits

4.2

Culture & values

4.2

Career opportunities

3.1

Senior management

Customer Service (CSR) employees have rated Harbor Freight Tools with 4.6 out of 5 stars, based on 16 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an excellent working experience there. Harbor Freight Tools is rated 30% above average by Customer Service (CSR) professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

16 reviews

5.0

Jul 4, 2025

Great place to work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good pay, remote and wonderful people

Cons

Not much bad things to say,

Harbor Freight Tools Response

12mo

Thank you for sharing your feedback. Your perspective helps us in our efforts of continuous improvement. We appreciate your hard work and extend our best wishes for your future endeavors.

4.0

Jun 9, 2025

customer service

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

remote work and equipment provided.

Cons

horrible training. Not the job you agree to do. 8 jobs in one.

Harbor Freight Tools Response

Thank you for your feedback. Harbor Freight is built on a commitment to Excellence and Continuous Improvement, and your feedback helps us achieve that. We wish you the best of luck in achieving your career goals.

3.0

Sep 18, 2024

Alright at the time

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Cheap tools with employee discount

Cons

Expectation to do everything in the store

Harbor Freight Tools Response

Thank you for your feedback. We strive to improve in all areas by listening to Associate feedback and your review will help us do that. Thank you for your hard work in Federal Way, WA and we wish you all the best.

Viewing 1 - 3 of 16 Reviews

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Harbor Freight Tools

Harbor Freight Tools Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great place to work

customer service

Alright at the time

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