Is Harbor Freight Tools a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Harbor Freight Tools have rated their employer with 4.6 out of 5 stars in 16 Glassdoor reviews. This is a higher than average score with the overall rating of Harbor Freight Tools employees being 3.6 out of 5 stars. Search open Customer Service (CSR) Jobs at Harbor Freight Tools now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Harbor Freight Tools .

Does Harbor Freight Tools pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Harbor Freight Tools with 4.3 out of 5 stars based on 16 anonymously submitted employee reviews. This is 7.2% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Harbor Freight Tools.

How happy are Customer Service (CSR) professionals working at Harbor Freight Tools?

91% of Customer Service (CSR) employees at Harbor Freight Tools would recommend their employer to a friend. This rating has increased by 17% in the past 12 months. Customer Service (CSR) professionals have also rated Harbor Freight Tools with a 4.8 rating for work-life-balance, 4.8 rating for diversity and inclusion, 4.2 rating for culture and values and 4.2 rating for career opportunities.

What are the top reviewed jobs at Harbor Freight Tools?

Sales Associate (318) , Store Manager (212) , Logistics Supervisor (150) , Cashier (142) , Logistics Associate (133) , Sales Associate/Cashier (118) , Sales Supervisor (107) , Sales Manager (103) , Logistics Manager (86) , Assistant Manager (77) , Retail Sales Associate (63) , Warehouse Associate (61) , Senior Sales Associate (60) , Logistics (53) , Manager (49)

What are the pros of working at Harbor Freight Tools according to real employee reviews?

"very good part time job good pay and always rewarding employees" ((in 352 reviews)); "Benefits were good and inexpensive" ((in 271 reviews)); "Great place to work and people are great" ((in 146 reviews)); "You receive a small portion of time off on each paycheck depending on the hours you work." ((in 101 reviews)); "Coworkers were great and made work enjoyable." ((in 82 reviews))

What are the cons of working at Harbor Freight Tools according to real employee reviews?

"It just reeks of poor management and a lack of caring of who is promoted to what position." ((in 214 reviews)); "No work life balance work 2 or 3 overnights followed by an early shift then a close." ((in 97 reviews)); "early and long hours on some days" ((in 96 reviews)); "bad manager they contradict everything" ((in 86 reviews)); "Upper management is horrible." ((in 67 reviews))

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Harbor Freight Tools

Harbor Freight Tools Customer Service (CSR) reviews

4.6

91% would recommend to a friend

(16 total reviews)

Eric Smidt

99% approve of CEO

91% positive business outlook

Ratings by category

4.8

Diversity & inclusion

4.8

Work/Life balance

4.3

Compensation and benefits

4.2

Culture & values

4.2

Career opportunities

3.1

Senior management

Customer Service (CSR) employees have rated Harbor Freight Tools with 4.6 out of 5 stars, based on 16 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an excellent working experience there. Harbor Freight Tools is rated 30% above average by Customer Service (CSR) professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

16 reviews

3.0

Mar 25, 2024

horrible

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

pay was good so no complaints there

Cons

Managment treat you like crap and they like to pick and choose who they give hours to. I also watch them play favorite when it came down to people getting promoted.

Harbor Freight Tools Response

We appreciate your sharing your experience with us. We value people above all else and we are committed to providing a workplace that encourages open communication and provides fair, reasonable and respectful treatment to all Associates. We highly encourage our Associates to reach out to their HR Partners regarding any concerns, which includes management. Thank you for your hard work in Griffin, GA and we will escalate your comments to senior leadership.

1.0

Oct 23, 2023

Watch your back

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Benefits on start. Holiday pay.

Cons

Work assignments are unfairly distributed and the monotony is mind numbing.

Harbor Freight Tools Response

We appreciate you taking the time to share your experience with us. Here at Harbor Freight. We value people above all else. We value who you are, what you’ve experienced, and how you see the world. We believe our differences can make us stronger. Our goal is to create a healthy work environment where all our Associates can flourish and succeed. We want you to know that your feedback is important to us, and we will forward your comments to the appropriate HR Partners. Thank you for your hard work in Camarillo, CA, and best of luck in your career journey.

2.0

May 10, 2023

It pays the bills

Customer service (csr)

Recommend

CEO approval

Business Outlook

Pros

Pay is really good compared to other jobs. They have schedule changes every 6 months. Good insurance benefits. They are somewhat good at making disability accommodations.

Cons

They time limit you for everything even for bathroom breaks.

Harbor Freight Tools Response

Thank you for sharing your experience with us. We always welcome the opportunity to hear from our hardworking team. We are continuously working to build a great place to work, and your feedback will help us do that. We highly encourage you to reach out to your HR Partners regarding any concerns. Thank you for your continued hard work and we are glad to have you on the team.

Viewing 4 - 6 of 16 Reviews

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Harbor Freight Tools

Harbor Freight Tools Customer Service (CSR) reviews

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horrible

Watch your back

It pays the bills

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