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Harbor Freight Tools

Engaged Employer

Harbor Freight Tools reviews

3.6

63% would recommend to a friend

(3,449 total reviews)
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Eric Smidt

67% approve of CEO

57% positive business outlook

Harbor Freight Tools has an employee rating of 3.6 out of 5 stars, based on 3,449 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Harbor Freight Tools employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

3K reviews
2.0
Jul 7, 2014

Never ending battle

Recommend
CEO approval
Business Outlook

Pros

Be cautious of reviews from "Calabasas, CA" that is corporate headquarters and senior executives are trying to make a good impression upon the company. This company does not hire smart and educated people, contrary to a previous reviewer's comment. Pros; 1. Easy to get into the company, even felons are hired 2. Benefits for full time employees are good

Cons

1. Pay - other retailers will pay you more, even Menards compensates for weekend shifts. Harbor Freight rationalizes this by pushing replacement guarantees and memberships. If you do not meet your numbers, you will be fired. 2. Scheduling - scheduling is chaotic at best. Forget about having a set schedule. 3. Work load - frequent call offs, labor shortages, and reduction of hours puts a strain on regular, working employees. Prepare to work your butt off for 7.95 an hour, before taxes. You are also expected to sell Inside Track Memberships. They are extremely hard to sell; you get berated when you don't sell them; even customers know they are a rip off. You will frequently have angry customers do to coupon exclusions. Return policy is antiquated and draconian. Customers will be angry; you, regardless if you are an associate or stores manager, will vent this at you while senior management will kiss the customer and give them 100 bucks for their 10 mile trip. 4. Unclean/unsafe environment - these are Chinese tools, manufactured with unmentionable chemicals; you will smell this in the store immediately. Since payroll is stringently controlled, you will be loading 500 lb items yourself with maybe one other associate to help, no motorized equipment to aid. 5. Micromanaging - retail failures liquidated by REAL retailers circa 2008 have made it into the company since the recession - HFT has soaked up talent (warm bodies) from failing companies. These people like to ice pointless tasks. The other day, the district manager wanted us to report to him, for the whole store, each reason for each discounted item for the entire weekend. Wow.

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Harbor Freight Tools Response
11y
Thank you for your input. We know that, even though Harbor Freight is growing exponentially with great success, we're always striving to improve, for our customers and for our team. And while we disagree with a number of your points, we always welcome our employees' feedback. For this reason, we strongly encourage you to reach out to your Regional HR Manager so we can have a constructive discussion and address your concerns. Or, if you'd like to expand and share your thoughts anonymously, please call our HFT Outlet Hotline at 1-800-693-8377. Thank you.
4.0
Jul 2, 2014
Recommend
CEO approval
Business Outlook

Pros

The company is mid-sized but growing, so it is more personal than larger hardware companies. On the first day, I met the District Manager for the region and he actually helped us set up the new store. I got a great sense of community from this company.

Cons

The management of a new store was a bit unorganized. I wasn't aware of scheduling until a day or two before, which proved to be inconvenient.

3.0
Jul 1, 2014
Recommend
CEO approval
Business Outlook

Pros

Casual atmosphere for the customer

Cons

Sales quotas unreachable in this location

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Harbor Freight Tools Response
12y
Thanks for your valuable input. We agree, Harbor Freight offers a comfortable, casual atmosphere for its customers, and we believe for our employees as well. We also appreciate your feedback about areas where we can improve. If you'd like to expand and share specific information, please feel free to anonymously call our HFT Outlet Hotline at 1-800-693-8377. Thank you!
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Glassdoor has 3,496 Harbor Freight Tools reviews submitted anonymously by Harbor Freight Tools employees. Read employee reviews and ratings on Glassdoor to decide if Harbor Freight Tools is right for you.