Headspace reviews

Things are changing every week, usually for the worse. Raising insurance premiums, decreasing benefits promised upon hiring. Management gives VERY blanket corporate answers when asked about issues or concerns. Feels like management cares more about numbers (money and metrics) than coach wellbeing. Since starting at Headspace, my benefits package has only decreased, while being expected to do the same/more work.

Inaccurate financial forecasting. Lack of comprehensive financial assessment and exploration of income streams. Post-merger too much focus on the marketing of the meditation app content vs. energy put into developing direct to consumer clinical offerings and maximizing sources outside of EAPs. Lack of transparency or engagement of clinical leadership experts in problem solving. Lack of company alignment of espoused values. Said they valued feedback however they did not seem to value advocacy or problem solving and preferred worshiping the company and CEO blindly. They don’t maximize the healthcare expertise they have in-house to improve operations. The layoffs in the summer were executed horribly and would not meet the standards of the healthcare practices in my region or the standards of the licensing board. Unnecessarily negatively impacted clients and therapists. All clinicians are held to the ethical standards of their licensure which protects against theft of information etc. If there were privacy breaches due to being given notice those clinicians would have lost their licenses which I doubt most people would put at risk so the reason for not giving clinicians or clients notice was not valid. By laying clinical staff off effective immediately this left notes unwritten as well as transition notes from the treating provider unwritten. Thus members were left with incomplete medical records and no input from treating providers on transition needs or appropriate transfers. Clients have a right to complete medical records. "If it isn't documented it didn't happen." Even from a corporate business standpoint none of those services could be billed so there was a financial loss to the company as well as a risk for lawsuits. This was very disruptive to treatment as the relationship is a significant factor in therapy and you can't simply swap out one therapist for another. Not all therapists have the same knowledge of specialty treatment modalities. The layoff overburdened the clinicians who remained and negatively impacted morale. This is a company where toxic positivity was rewarded over skillset and experience. Those who seemed to go above and beyond in their positions were not spared from this layoff. They reduced benefits multiple times before and post layoff so the incentives shrank as demands increased. 5 months later they are hiring clinicians again due to unanticipated attrition. There were limited growth opportunities on the clinical side for promotion.