Health Catalyst reviews

3.3

41% would recommend to a friend

(786 total reviews)
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Ben Albert

44% approve of CEO

24% positive business outlook

Health Catalyst has an employee rating of 3.3 out of 5 stars, based on 786 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Health Catalyst employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

786 reviews
5.0
Dec 28, 2019
Recommend
CEO approval
Business Outlook

Pros

Leadership that truly cares about team members Top notch medical and retirements benefits Working in healthcare with a meaningful mission

Cons

Difficulty making tough decisions around strategic investments No visibility into when company will be profitable

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Health Catalyst Response
6y
Thank you for this feedback and for your contributions over the past 3-4 years at Health Catalyst. I appreciate the positives that you shared, along with the challenges and advice. We will try to not shy away from making tough decisions that are consistent with our mission and our success as a company. And we'll keep striving to keep team members' engagement as the #1 priority of our leadership team, and client success as a central part of who we are. Regarding your comment about timeline to profitability, we have shared publicly our intent to enter 2022 on an adjusted EBITDA-breakeven run rate. Thank you for your contributions to our company's success these past 3-4 years. Best, Dan
5.0
Dec 27, 2019
Recommend
CEO approval
Business Outlook

Pros

Health Catalyst is one of a small number of special companies. My only regret after joining them was that I had not tried to join years earlier, to be part of their superior culture, with customer sensitivity and a commitment to solving health care problems using data. The culture is an effective combination of employee-centric and customer-centric. Many others have posted about the work-life balance and employee benefits, and I confirm that these are exactly as described. Employees are expected to behave as owners, and are trusted to make the right decisions for their own benefit and for the company. There is constant attention on delivering value to customers, from supporting sales efforts to quantifying the improvements that are delivered, and at times asking the hard questions to be more confident that we are addressing the right problems. If you are more than a few years into your career, you will likely find Health Catalyst to be a breath of fresh air. If you are early in your career and you are at Health Catalyst, consider yourself to be in a special place that will positively influence you for decades.

Cons

It's hard to point out cons, although by writing them here, I know the CEO will read them and respond, and that's almost always a good thing. One difficulty with being so forthcoming to employees is that negative feedback can get over-emphasized. This happens to the point that I fear we miss some of the positives. For example, there has been recent feedback to the CEO about perceived unfairness of the company-wide bonus structure. I suspect most employees are pleased with this structure, but those aren't the people giving feedback. While I believe that for every stated complaint, there are 10+ silent people who feel the same way, I also believe there are many more who don't have those complaints.

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Health Catalyst Response
6y
Thank you for this thoughtful review. I'm encouraged to hear of all the positive experiences you've had thus far in your experience. I also agree with the challenges you mention and the advice that you share. It is difficult, when receiving feedback to not under- or over-respond to that feedback. And this is particularly true when the sample size is small. For example, on an annual basis Health Catalyst typically receives less than 100 reviews on Glassdoor, but this sample size likely represents less than 10% of our team members' participation. This is one reason we encourage every team member, once a year, to share a transparent review on Glassdoor, to increase the number of contributors to this feedback channel. Likewise, every six months the Gallup organization surveys our entire team member base, and, as you just experienced with our latest encouragement, we strive to increase the number of participants in that survey to as close to 100% of eligible team members (all team members who have been with the company for at least three months) as possible. As we will discuss in today's All Team Member meeting, we achieved a 77% participation rate in the Gallup survey, with nearly 600 eligible team members providing this feedback. That level of participation enables us to learn at a deeper level, with greater confidence that this feedback is truly representative. This is one reason we will spend a great deal of time studying the Gallup feedback and then taking action in areas of improvement opportunity. We will also strive to follow your advice about decision-making. I recognize that an important responsibility of the CEO and of other leaders at Health Catalyst is, after listening carefully to many inputs, to not shy away from making decisions. And in a number of cases, perhaps most cases, that decision will not be one that everyone agrees with. Thank you again for your detailed feedback and for choosing to join Health Catalyst. I'm confident you will make a meaningful impact for good during your tenure! Best, Dan
5.0
Sep 30, 2019

Consulting

Recommend
CEO approval
Business Outlook

Pros

Excellent place to work and enjoy work life balance!

Cons

Career growth may be potentially limited

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Health Catalyst Response
6y
Thank you for your review and for choosing to join Health Catalyst as a Consultant! I'm glad to hear of your positive experience with work-life balance thus far, and I would reinforce that this is something we want every team member to realize, which requires consistent focus and reinforcement. I also hope that you will find meaningful opportunities for promotion and career growth over time at Health Catalyst. This is also an area of significant focus for us as a leadership team, as we have discussed in a number of our all-team-member meetings, and as we'll reinforce during today's all-team-member meeting. Thank you again for sharing your experiences, for choosing to join Health Catalyst, and for contributing to the company's mission and success! Best, Dan
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Glassdoor has 849 Health Catalyst reviews submitted anonymously by Health Catalyst employees. Read employee reviews and ratings on Glassdoor to decide if Health Catalyst is right for you.