Health Catalyst reviews

3.3

41% would recommend to a friend

(786 total reviews)
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Ben Albert

44% approve of CEO

24% positive business outlook

Health Catalyst has an employee rating of 3.3 out of 5 stars, based on 786 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Health Catalyst employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

786 reviews
5.0
Feb 4, 2020
Recommend
CEO approval
Business Outlook

Pros

Wonderful Education Support, Consistent, Standard Career Development, Direct access to senior leadership, Work from home no strings, Enormous benefit package, Holistic Health support - meditation app, World Class team members, Recommended to former Employees

Cons

Cons have been addressed by department & senior leadership

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Health Catalyst Response
6y
Thank you for this detailed review, and for your kind and encouraging comments. I sincerely appreciate it. I'm really glad to hear that your first 18 months have been so positive. I'm also appreciative of the specific examples you referenced, and am so happy to see the maternity/paternity benefit being utilized to enable such significant, positive family experiences during such an important, special time for a family. I also love the example you shared of one of our finest leaders, Mike Doyle, reaching out directly and personally to you, to express gratitude and appreciation. I respect and admire this care and love and service to colleagues and teammates, and Mike is a great example of servant-leadership in action. We will keep working to live up to the company's values, to ensure we as leaders are providing you with support and help and appreciation for the great work you do on behalf of our clients and our mission. And I look forward to being your colleague in the months and years ahead!! Best, Dan
5.0
Jan 23, 2020
Recommend
CEO approval
Business Outlook

Pros

Work environment. Teammates and support. Benefits and pay. Able to work remotely.

Cons

Learning curve for company products and tools. Do not get to travel as often as I anticipated. Took awhile to get client after onboarding. Being a remote team member is what you make of it.

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Health Catalyst Response
6y
Thank you for sharing this insightful review. I'm really encouraged to hear of your positive experiences, especially including working with your manager to add work assignments that increased your skills and knowledge. This is absolutely something we want every team member to feel that they can explore with their manager and realize over time. I also appreciate your comments about taking responsibility for your career progression and for your experience, including as a remote team member. We'll continue to focus on ways we can provide support and help in that regard. Thank you again for your review and for joining Health Catalyst over a year ago! Best, Dan
5.0
Jan 14, 2020
Recommend
CEO approval
Business Outlook

Pros

Since my last review we have made strides in removing some of the seams between the services and product business. The amount of coordination has increased with many meetings now having representatives from all sides of the house. This past week I was in a meeting with different groups and the theme was how can we all work towards a common goal and ensure what is best for our customers. The mission helps motivate me everyday and can be seen in the number of engaged employees at HC. I can't think of a time when I have reached out to team members for assistance and had an overwhelming number of responses of individuals willing to carve out time. I worry sometimes of the distance between those in product and engineering from the results we are seeing in our services business. Our customer success team does do a great job highlighting these customer wins. The product infrastructure is starting to coalesce and creating amazing opportunities for growth. This is another symptom of some of the silos that naturally occur during product development starting to get broken down.

Cons

There are not many. I know through conversations with team members there can be a delta in experiences from one resource to another at Health Catalyst. This is often the case with large rapidly growing organizations and can be mitigated with an engaged management layer. The 360 degree reviews we just completed could be a tool to help address some of these challenges if managers embrace the feedback and take advantage of the opportunity for self introspection. There have been team members I have mentored and the work experience they describe doesn't mirror what I have seen but that should not be discounted. Self motivation is important in many of the roles at Health Catalyst and it can be a challenge to get up and running for a new employee ( this is doubled if you are remote). Again these are all areas that are being addressed by leadership and something we often discuss during our monthly all hands meetings. I worry that there are times when we stand up a new initiative to a lot of fanfare and momentum and then 1-2 years later it has faltered. Thinking back over the past two years there are several efforts we have kicked off that I do not know where they stand today.

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Health Catalyst Response
6y
Thank you for this thoughtful and updated review, and thank you also for your many contributions, over more than five years, as a leader at Health Catalyst! I'm really encouraged to hear of your perspective in areas where you can see meaningful progress, particularly in areas of focus for us around integrating our product and services groups and messages, and reinforcing that we are all on the same team and reliant on one another to achieve the mission. I also agree with your thoughts about the importance of being proactive in managing career experiences and working with your manager, and that the 360-degree manager feedback process represents a really important opportunity for introspection and can facilitate continuous improvement. I am going to strive to use the feedback from my 360-degree review to improve in some specific ways, and I've already set some goals along those lines. We hope that every manager at Health Catalyst will follow a similar pattern. Thank you also for your comments about kicking off initiatives and then ensuring that there is the follow-through and commitment and budget to support the initiatives that we pursue. I agree strongly, and we are striving to become more disciplined and consistent here, by using the annual planning process as a robust and data-informed process. Part of that process must include a review of what we've done thus far, what the results have been, and then a response and decision about where we will continue our current investment levels, which may be 80-90% of investment areas, but also where we will reduce our investment (perhaps 5-10% of areas) and where we will increase investment (also perhaps 5-10% of investment areas). We are working to finalize this as a leadership team for the 2020 operating plan process, over the next two weeks or so, to propose and discuss with the board, and then to communicate to all of our team members so we all know what decisions we've made. I believe this process will help us improve in this key area. Thank you again for your commitment to Health Catalyst, for your many years of meaningful contributions to our success. I sincerely appreciate it. Best, Dan
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