There are many issues in member services. I will not nit pick on all of them. Just my biggest concern.
I started out here a year ago & had NEVER been on a warning for attendance, I have been working for 20 plus years, I can't get off warnings here. If you get sick or have any sudden emergency you will need to know weeks to months in advance so you can try to get approved time off. If you have to leave for an emergency or your too sick to work then you are on a warning, they do let us trade shifts but next to impossible to get a trade. I've seen emails for coverage sent several times in a day where a mom is having to put her child 2nd to her job, leaving kids too young home alone sick or with broken bones at school. I couldn't imagine how these single mom's feel! And it is a HUGE liability!
For the last year I have been sick almost constantly. Other people have to come in sick...or else they will be fired. I know 99% of the time I get sick is from work, I don't have kids at home anymore & my husband isn't sick. I've had to work with Bronchitis & had the CEO ask me in the elevator "if you have Bronchitis why are you not home?" I could only answer with coughing. I've been sent home or "strongly recommended to go home" & told not to come to work sick. I can't tell how much I've spent at the Dr for a note because a cold has taken my voice everyone can tell, but have to have a note can't just get some sleep as the Dr is going to say to do. We are supposed to educate members on how to save money on health care but we don't get the option to practice what we preach.
I understand that 1 person off the phone makes everyone else pick up your SLACK, I've been told that more than once I've been told that in every meeting with my team lead. But wouldn't that be better than wrong information given because of medicine head, or having to throw up at your desk in a garbage can, or spreading the junk to everyone else?
When on a warning you cannot apply for other positions. Member services is the only position that you do not need a BS degree.
If you are looking for a place where you will be able to make a career without a huge debt in student loans...keep looking.
If you want to be recognized for your effort & get positive coaching...keep looking.
If you have might get sick or might have any emergency...keep looking!
There's 1 way to get around most of these things;
be in the click!
