Is HealthPlanOne a good company to work for as a Customer Service Representative/Licensed Insurance Agent?

Customer Service Representative/Licensed Insurance Agent professionals working at HealthPlanOne have rated their employer with 3.0 out of 5 stars in 80 Glassdoor reviews. This is an average score with the overall rating of HealthPlanOne employees being 3.0 out of 5 stars. Search open Customer Service Representative/Licensed Insurance Agent Jobs at HealthPlanOne now and start preparing for your job interview by browsing frequently asked Customer Service Representative/Licensed Insurance Agent interview questions at HealthPlanOne .

What are the top reviewed jobs at HealthPlanOne?

Licensed Insurance Agent (69) , Insurance Agent (44) , Insurance Sales Agent (31) , Licensed Agent (31) , Insurance Broker (23) , Customer Service Representative (21) , Broker (20) , Medicare Sales Agent (17) , Medicare Sales Representative (16) , Sales Supervisor (16) , Licensed Health Agent (12) , Licensed Health Insurance Agent (12) , Sales (12) , Sales Agent (12) , Licensed Medicare Agent (11)

What are the pros of working at HealthPlanOne according to real employee reviews?

"Good pay, work from home" ((in 43 reviews)); "Pay is good but I'm bilingual and have been here for a little while." ((in 43 reviews)); "Good training" ((in 34 reviews)); "No Cost Leads and Great Culture" ((in 29 reviews)); "The Human Resource and administrative people are great." ((in 22 reviews))

What are the cons of working at HealthPlanOne according to real employee reviews?

"low commissions" ((in 23 reviews)); "The supervisors will constantly hound you for sales." ((in 15 reviews)); "Most agents are 100% commission so you need to produce or you won't make money." ((in 13 reviews)); "They rarely promote talent from within and choose favorites when hiring for seasonal positions." ((in 11 reviews)); "Upper management wasn’t ever transparent" ((in 8 reviews))

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HealthPlanOne

HealthPlanOne Customer Service Representative/Licensed Insurance Agent reviews

3.0

36% would recommend to a friend

(80 total reviews)

Ben Pajak

49% approve of CEO

33% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.2

Work/Life balance

3.1

Culture & values

2.6

Career opportunities

2.5

Senior management

2.5

Compensation and benefits

Licensed Insurance Agent/Customer Service Representative employees have rated HealthPlanOne with 3.0 out of 5 stars, based on 80 company reviews on Glassdoor. This indicates that most Licensed Insurance Agent/Customer Service Representative professionals have an average working experience there. HealthPlanOne is rated in line with the average (within 1 standard deviation) by Licensed Insurance Agent/Customer Service Representative professionals compared to other employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

80 reviews

2.0

Nov 3, 2022

Horrible

Licensed insurance agent

Recommend

CEO approval

Business Outlook

Pros

Pay, friendly manager, ability to work from home, provides equipment.

Cons

Job is horrible, crappy, crappy leads, nothing like what you were promised as a new worker. Outbound dialing 24/7 with unrealistic sales goals. Overall not pleased with the company at all. Also don’t be expected to sale insurance for about 6 months because that’s how long they hold your carriers. Rude

4.0

Sep 29, 2022

Supportive strong leadership

Licensed insurance agent

Recommend

CEO approval

Business Outlook

Pros

Supervisors are very empowering and supportive to their team. A sense of community within the team encourages us to strive high levels.

Cons

The pay is very low, and subject to lose commission if a client cancels in the last minute.

HealthPlanOne Response

Thank you for taking the time to provide feedback regarding your experience with HealthPlanOne. We value your insight and will share this information with our leadership to assist in our continuous improvement efforts.

1.0

Sep 20, 2022

Nepotism

Licensed insurance agent

Recommend

CEO approval

Business Outlook

Pros

WFH, nice trainers, hourly rate plus commission.

Cons

Calls are routed to managements favorite employees, and other employees get no calls. This is not based off of merit or participation, it is based off who you know in the company. If you are lucky, you will get calls routed to you, if not, you will get no calls and get let go due to lack of sales.

HealthPlanOne Response

We appreciate your feedback of your experience with HealthPlanOne, we value your insight and would like a more detailed conversation, if you could please reach out to us at: feedback@hpone.com

Viewing 67 - 69 of 80 Reviews

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HealthPlanOne reviews HealthPlanOne Licensed Insurance Agent/Customer Service Representative reviews

HealthPlanOne

HealthPlanOne Customer Service Representative/Licensed Insurance Agent reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Horrible

Supportive strong leadership

Nepotism

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