Well where do I start. You work 50+ hours a week, and not only do you work 50+ hours a week but they spread it across 6 days in most locations, so Sundays are your only days off because its the only day we are closed and oh do customer not like that you actually get that one day off. You have no life what so ever. All you do is work and sleep and on your only day off you can not get anything done because you are so tired from working the last 6 days.
Also, branch managers seem to have unlimited sicks days and do they like to take full advantage of that leaving us to do all the work while they get the free car and two whole days off a week if not more because "cough, cough" they are sick once again but seemed perfectly fine the day before. But that is my current manager, my last one was just oblivious to what was going on at her own branch. I am sure there are branch managers who actually work hard but I have not met any as of yet.
Also, they have made it impossible to make any commission because the better you do, the harder you work to meet their crazy expectations the higher they make them so you never meet them. And on rentals where you are unable to sell coverage because a customer does not want to pay for it for 60 days, it hurts you! The way the revenue management system is set up makes it really hard for people to make any money, so most people just do good enough to not get written up because they would not make any money anyways so why try.
Employee moral is very low, they are all worn out from the long hours and work load.
You have to dress in business attire, but you have to clean the cars as well. I can not tell you how many pairs of shoes I have ruined working for this company and I do not make enough to keep buying more to replace them.
Also, the computer system will allow customers to continue to make reservations when we have no cars in the entire area. So we need to sit there and take customers yelling at us because we have no cars, and there really is nothing we can do for them. And on the subject of customers yelling at us, they are also keeping cars a lot longer in the fleet, so the higher mileage cars are having more maintenance issues and are harder to keep clean, because we do not have the equipment to remove stains but customers expect us to.
