Highgate reviews

Unprofessional leadership team. Poor benefits. Toxic work environment. Long work hours. Lack of company culture that exists in many other hotel companies in the hospitality industry.

While commissions were still possible, they were hard to come by as a result of poor marketing by new management that (obviously) knew little to nothing about local chain hotels designed for a very specific group of people. While training was readily available, as a whole, Highgate didn't have the slightest clue how to manage a certain locations. They were unlike any in the industry and required very different and real ideas and solutions outside of traditional markets. Old bosses were easily replaced with new and younger persons who knew less than many of the exisiting agents. When policies and procedures were unclear to them, they went textbook instead of looking for resources to reinvent current strategies, this was a mistake. Profits were cut and people were forced to leave positions they were at for 5-10 years, sometimes more. There was no possibility to advance in your career without losing benefits you had already gained. It was an automatic reset. Management was quick to dismiss questions or concerns and felt threatened by any comment thay remotely modeled, "if you can't help me, I'll find someone who will.."