Highmark Residential reviews

Company does not reinvest the capital in communities or employees and instead of leveraging experience to pioneer, it has become a tool to oppress growth: "We've always done it this way..." and "we've gotten this far without implementing..." They refuse to incorporate diversity and inclusion methods and are very out of touch/tone-deaf to the world around them Dated practices and double work for onsite employees Lack of training and support from corp (used to be at the top of training and support but has slipped significantly, even pre-pandemic) Overt discrimination/ageism - executive, regional, corporate use the word "millenials" as if it is a bad word (they also have no idea what age group that actually is) Exclusionary Does not communicate the vision to employees Nepotism in corporate office / jobs given to children of associates with no or limited experience with Highmark - jobs that experienced, educated, and capable onsite associates would love to have applied for. We were sold this vision of career development and if we "focus, remain loyal, go above and beyond..." that has not happened, never provided opportunity to apply when a position was available, and then get shopped by head of marketing's kid and our rear's handed to us when we fail because...lack of training. Corporate marketing people don't return calls, emails, etc. and consistently set practices and standards with zero training or support, setting onsite teams up for failure RACIST upper management and corporate associates (research twitter and facebook for validation) No defining company culture, unless you consider "work hard, be white, be a boomer or X'er, be a conservative, if you're someone's kid you don't have to earn it, no new ideas or innovation welcome, and don't ask questions or have original thoughts" as a culture

Where to even begin! - Typical tedious, unresponsive upper management. If your property flies under the radar because it's "low-maintenance", you'll never hear or see from upper management. - You are the mouth for a landlord. You give people fees they can't afford, fine people for circumstances they can't control. - Some managers will do a walkthrough after move-out and intentionally upcharge because they didn't like said resident. You can be stuck with unbelievably narcissistic coworkers. - You really have to be thick skinned. If you have anxiety or social anxiety, every other day will have something that will be extremely anxiety inducing. It can be stressful a lot of the time, since you're dealing with the same angry residents all week. - Money hungry is the way to go! You charge people egregious rates for poor-condition apartments. If you have no heart, and feel okay bowing down to your corporate overlords, then go ahead. Personally, I can't justify nor do I feel comfortable telling people "It's okay that you got an $800 increase. It's just the market, duh!" - A lot of movement happens within the company; when one property manager position opens up, everyone kinda shifts over or all around. I've seen on-site employees move up to corporate positions and power-trip so hard, it's hilarious. - You'll meet some rude residents, some who are straight up racist to your face, but there's no real procedure on how to handle it they're just like yeah people gonna be racist too bad