Hilton reviews

3.8

74% would recommend to a friend

(11,545 total reviews)
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Christopher Nassetta

85% approve of CEO

62% positive business outlook

Hilton has an employee rating of 3.8 out of 5 stars, based on 11,545 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

12K reviews
4.0
May 12, 2017

Hospitality

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great team and work as per Hilton standards.

Cons

More attention to experienced and skillful team members needed.

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Hilton Response
9y
Thank you for taking the time to submit a review and provide feedback for us. We appreciate your comments and are glad that you enjoyed sharing and promoting our hospitality culture and vision. We wish you the best of luck in all your future endeavors!
4.0
May 10, 2017

Sales department experience

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Nice team, interesting and various job. Meeting new people, moderate travel

Cons

Low salaries, overload with work, extra hours without pay

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Hilton Response
9y
Thank you for your review and offering feedback as we value your honesty. We are disappointed to hear that you are not experiencing the working dynamic as you had hoped and one that we strive to promote. As you know, it is important for us to have our Team Member's feel heard. As such, if you would like any further assistance in addressing these concerns, please reach out to your HR team or manager
5.0
May 8, 2017
Recommend
CEO approval
Business Outlook

Pros

Working with Hilton brings the family feel from home to work. I feel empowered by my colleagues and management to share the idea's I have whilst being supported in the decision's I make. The training and development Hilton offer's you exceeds your expectations, whilst if you show passion, commitment and enthusiasm for what you do, in return Hilton invests and recognises you as an individual.

Cons

The influx of new marketing and promotions can be overwhelming and hard to learn and implement. Example, Meet with Purpose, Meetings Simplified, Ready to Rise, Travel with Purpose are all great incentives however implementing them within the property is hard as there is not one focus at a time.

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Hilton Response
8y
Thank you for taking the time to provide us with your feedback and this review. Your comments are appreciated and valued. Be sure to share your ideas on how your manager can best support your workload. The best ideas come from our Team Members. We appreciate you exemplifying our values and sharing our vision of hospitality in everything you do.
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Glassdoor has 13,653 Hilton reviews submitted anonymously by Hilton employees. Read employee reviews and ratings on Glassdoor to decide if Hilton is right for you.