Is Hilton a good company to work for?

Hilton has an overall rating of 3.8 out of 5, based on over 13,653 reviews left anonymously by employees. This rating has been stable over the past 12 months. 74% of employees would recommend working at Hilton to a friend and 62% have a positive outlook for the business. The best reviews about Hilton have been left by employees working as Internship , Director of Sales and Marketing and Intern .

Does Hilton pay their employees well?

According to anonymously submitted Glassdoor reviews, Hilton employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Hilton. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Hilton?

74% of Hilton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Hilton 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at Hilton?

Front Desk Agent (416) , Front Desk Receptionist (301) , Manager (205) , Sales Manager (195) , Bartender (179) , Guest Service Agent (163) , Receptionist (158) , Server (145) , Server/Waiter (134) , Housekeeper (126) , Food and Beverage Assistant (110) , Director (101) , Night Auditor (101) , Banquet Server (92) , Front Office Manager (89)

What are the pros of working at Hilton according to real employee reviews?

"Great people and love the workflow" ((in 473 reviews)); "Awesome culture and great people to work with" ((in 337 reviews)); "Great team....... That's about it in this area I wouldn't waste your time working for this company." ((in 256 reviews)); "Work Life Balance is great" ((in 191 reviews)); "Great team member travel program" ((in 185 reviews))

What are the cons of working at Hilton according to real employee reviews?

"Poor management not enough to tools and equipment to do the right job" ((in 550 reviews)); "Low pay (around $10 with experience) for a lot of headache and stress." ((in 544 reviews)); "Long hours and underinvestment in some properties" ((in 428 reviews)); "Also salaries are low and for the level of responsibility doesnâ??t really worth the aggravation" ((in 376 reviews)); "Managers were bad at communicating with each other and satff." ((in 159 reviews))

What are employees saying about Hilton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Hilton layoffs and their outlook for job security at Hilton in 2026.

What are the top reviewed Hilton locations?

Dallas , McLean , Orlando , Addison , Chicago , Memphis , New York , Atlanta , Tampa , Houston , San Diego , Los Angeles , Miami , Washington , Phoenix , Austin , San Francisco , Carrollton , New Orleans , Columbus , Boston , Honolulu , Portland , Seattle , Fort Lauderdale , Cleveland , Denver , Salt Lake City , Nashville , Philadelphia

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Hilton

Hilton reviews

3.8

74% would recommend to a friend

(11,545 total reviews)

Christopher Nassetta

85% approve of CEO

62% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.6

Compensation and benefits

3.6

Career opportunities

3.5

Work/Life balance

3.4

Senior management

Hilton has an employee rating of 3.8 out of 5 stars, based on 11,545 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

12K reviews

3.0

May 2, 2017

Hilton Review

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- Large established company with properties across the globe

Cons

- Very 'Hiltonised' and corporate - not much flexibility

Hilton Response

Thank you for your review and offering feedback as we value your honesty. We are disappointed to hear that you did not experience the working dynamic as you had hoped and one that we strive to promote. We wish you well with all your future endeavors and appreciate you sharing our hospitality and vision.

5.0

May 1, 2017

Fabulous place to work

General manager

Recommend

CEO approval

Business Outlook

Pros

As much personal development as you could wish for, fast paced and fast moving demanding quick change and turnround if necessary to business or professional needs, recognises all the workforces and their diversities and needs, demanding but rewarding

Cons

need to be personally organised

Hilton Response

Thank you for taking the time to provide us with your feedback and this review. Your comments are appreciated and valued. Hilton works diligently to promote a positive work environment and a culture that embraces all of our values. We are glad this is the case for you!

4.0

Apr 27, 2017

Great company benefits and growth

Events assistant

Recommend

CEO approval

Business Outlook

Pros

benefits for many hotels points to be used on the high street lunch/dinner provided flexible good chance for growth

Cons

long hours lack of management interest

Hilton Response

Thank you for taking the time to give us a review and offer feedback. As you know, it is our desire to be competitive in our industry and offer the best to our Team Members. It's nice to be acknowledged for what we do well and especially rewarding to have you represent our Values. Thank you for all you do!

Viewing 11029 - 11031 of 11,545 Reviews

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