Hilton reviews

3.8

74% would recommend to a friend

(11,545 total reviews)
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Christopher Nassetta

85% approve of CEO

62% positive business outlook

Hilton has an employee rating of 3.8 out of 5 stars, based on 11,545 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

12K reviews
2.0
Apr 22, 2017
Recommend
CEO approval
Business Outlook

Pros

Good training and development opportunities. Team culture and charity work is a big focus, as is rewarding and recognising good work.

Cons

Overworked staff in all departments. Terrible pay and disjointed objectives. Disconnect between FOH and BOH

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Hilton Response
9y
Thank you for your review and offering feedback as we value your honesty. We are disappointed to hear that you did not experience the working dynamic as you had hoped and one that we strive to promote. We wish you well with all your future endeavors and appreciate you sharing our hospitality and vision.
5.0
Apr 21, 2017
Recommend
CEO approval
Business Outlook

Pros

everything you can imagine and more

Cons

nothing because it is so awesome

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Hilton Response
9y
Thank you for taking the time to give us a review and provide some feedback. We appreciate you exemplifying our values and sharing our vision of hospitality in everything you do. Keep up the great work!
4.0
Apr 21, 2017

Overall great experience

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

They provide several trainings and have monthly meeting with team members to share hotel's performance and what the hotel has been doing or planning to do. The hotel also recognises the people quite well. Other team member are friendly as well.

Cons

Workload can be a bit too much and manager often did not understand what front liners face everyday. I found that what departmental manager said often contradict with their action or policies they created, which was confusing for us.

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Hilton Response
9y
Thank you for providing us with your feedback. We appreciate your candor. Though we strive to promote a positive working environment, it sounds from your remarks that there could be opportunities for improvement. Please know your comments have been shared with leadership. Thank you again for taking the time to share your thoughts with us.
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Glassdoor has 13,653 Hilton reviews submitted anonymously by Hilton employees. Read employee reviews and ratings on Glassdoor to decide if Hilton is right for you.