After being a loyal shopper at Hobby Lobby for the last 11 years, I am sad to say that after working there I will never shop there again. I (wrongly) thought that being an artist would contribute to the store's success.
Instead, I was reprimanded for helping the customers too much. Signing and an outdated ordering system took priority over helping the very people that allow us to have jobs. I can understand having to balance workloads, but an archaic ordering system with a skeleton crew scheduled leaves the customers fending for themselves. Or several folks literally interrupting me when I was helping someone else due to lack of floor staff. Beyond frustrating.
I would have gladly refused the recent raises if it meant hiring at least one more full-time staff person to assist customers. Not to mention help oversee and prevent shrink.
Communication and training was nearly non-existent. One day of being talked down to all day at the cash register by the Customer Service Manager is not sufficient training.
Major attitude problems were present at the store-manager, district manager, and customer service manager level. Condescending instruction doesn't work well. Pages over the intercom were peppered with rushed and demanding intonations. That alone is enough to drive away customers.
My final complaint: the amount of damaged merchandise left on the shelves to "see if it sells through". Or mismatched pricing of items. Not very fair to the people who pay for the store's profits. I don't go into a store and check every item on the shelf to see if the price tags match or if the product is damaged. Can the transaction be a little more dignified?
