2 Years of Front Desk Experience.
Pros
Amazing Front Desk Management and Front Desk Team. 3 points I got to mention. (1st) Takes a while to get use to the job but overall a great experience. (2nd) Manager's are always available and willing to jump in and help. (3rd) If looking to move up or change positions in the company there is a few different departments to get into without any experience and on the job training.
Cons
Only 2 points I need to mention. #1 It is a timeshare resort and being so we have to send all guest to the our marketing team. Owner's know they are going to be pitched by our sales team and sometimes they don't want to hear them but everyone has to go through it, It is their choice to go on the tour or not but marketing makes the keys and parking pass. #2 Misinformation/expectations from our Marketing/3rd party company's. For ex; Marketing and 3rd party company's book reservations over the phone and often give out misinformation about our resort and also not mention to the guest other fees that guest will have to pay at the time of check in. Which causes the guest confusion and frustration at the time of check in.
