Is Holiday Inn Express a good company to work for as a Customer Service Representative/Front Desk?

Customer Service Representative/Front Desk professionals working at Holiday Inn Express have rated their employer with 3.4 out of 5 stars in 196 Glassdoor reviews. This is an average score with the overall rating of Holiday Inn Express employees being 3.4 out of 5 stars. Search open Customer Service Representative/Front Desk Jobs at Holiday Inn Express now and start preparing for your job interview by browsing frequently asked Customer Service Representative/Front Desk interview questions at Holiday Inn Express .

Does Holiday Inn Express pay Customer Service Representative/Front Desk employees well?

Customer Service Representative/Front Desk professionals rate their compensation and benefits at Holiday Inn Express with 2.8 out of 5 stars based on 196 anonymously submitted employee reviews. This is 3.5% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative/Front Desk salaries at Holiday Inn Express.

What are the top reviewed jobs at Holiday Inn Express?

Front Desk Agent (319) , Front Desk Receptionist (203) , Housekeeper (191) , General Manager (96) , Night Auditor (94) , Night Auditor/Front Desk Agent (76) , Front Desk (59) , Housekeeping (50) , Front Desk Associate (40) , Guest Service Representative (40) , Breakfast Attendant (38) , Front Desk Clerk (34) , Front Office Manager (34) , Guest Service Agent (34) , Receptionist (34)

What are the pros of working at Holiday Inn Express according to real employee reviews?

"great people... and that is all" ((in 94 reviews)); "Get to meet new people and work with a great staff" ((in 88 reviews)); "All coworkers are friendly" ((in 59 reviews)); "Flexible schedule and I loved all the different people I got to meet!" ((in 27 reviews)); "Good People, flexible schedule, nice guests sometimes" ((in 26 reviews))

What are the cons of working at Holiday Inn Express according to real employee reviews?

"Low pay for very strenuous and hard work." ((in 186 reviews)); "Poor management and not flexible" ((in 176 reviews)); "No benefits (health or otherwise) and no guarantee of full" ((in 95 reviews)); "Long hours and very tiring" ((in 64 reviews)); "bad managers, they are rude" ((in 39 reviews))

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Holiday Inn Express

Holiday Inn Express Customer Service Representative/Front Desk reviews

3.4

47% would recommend to a friend

(196 total reviews)

Keith Barr

45% approve of CEO

45% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.3

Culture & values

3.2

Work/Life balance

3.1

Senior management

2.8

Compensation and benefits

2.6

Career opportunities

Customer Service Representative/Front Desk employees have rated Holiday Inn Express with 3.4 out of 5 stars, based on 196 company reviews on Glassdoor. This indicates that most Customer Service Representative/Front Desk professionals have a good working experience there. Holiday Inn Express is rated in line with the average (within 1 standard deviation) by Customer Service Representative/Front Desk professionals compared to other employers within the Hotels & Travel Accommodation industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

196 reviews

5.0

May 22, 2026

Relaxing job, but demanding shift patterns and weekends

Front desk receptionist

Recommend

CEO approval

Business Outlook

Pros

Very relaxing and rewarding job

Cons

shift patterns and lots of weekends.

2.0

Apr 15, 2026

Pleasant coworkers overshadowed by terrible management

Front desk receptionist

Recommend

CEO approval

Business Outlook

Pros

Pleasant coworkers, guests usually friendly, clean hotel.

Cons

Low pay but consistent with other similar jobs in the area. TERRIBLE management.

3.0

Apr 7, 2026

Job

Front desk receptionist

Recommend

CEO approval

Business Outlook

Pros

Fun meeting new people fun co workers

Cons

Did not train me so

Viewing 1 - 3 of 196 Reviews

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Holiday Inn Express

Holiday Inn Express Customer Service Representative/Front Desk reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Relaxing job, but demanding shift patterns and weekends

Pleasant coworkers overshadowed by terrible management

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