Is Holiday Inn Express a good company to work for as a Customer Service Representative/Front Desk?

Customer Service Representative/Front Desk professionals working at Holiday Inn Express have rated their employer with 3.4 out of 5 stars in 196 Glassdoor reviews. This is an average score with the overall rating of Holiday Inn Express employees being 3.4 out of 5 stars. Search open Customer Service Representative/Front Desk Jobs at Holiday Inn Express now and start preparing for your job interview by browsing frequently asked Customer Service Representative/Front Desk interview questions at Holiday Inn Express .

Does Holiday Inn Express pay Customer Service Representative/Front Desk employees well?

Customer Service Representative/Front Desk professionals rate their compensation and benefits at Holiday Inn Express with 2.8 out of 5 stars based on 196 anonymously submitted employee reviews. This is 3.5% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative/Front Desk salaries at Holiday Inn Express.

What are the top reviewed jobs at Holiday Inn Express?

Front Desk Agent (320) , Front Desk Receptionist (203) , Housekeeper (191) , General Manager (96) , Night Auditor (94) , Night Auditor/Front Desk Agent (76) , Front Desk (59) , Housekeeping (50) , Front Desk Associate (40) , Guest Service Representative (40) , Breakfast Attendant (38) , Front Desk Clerk (34) , Front Office Manager (34) , Guest Service Agent (34) , Receptionist (34)

What are the pros of working at Holiday Inn Express according to real employee reviews?

"great people... and that is all" ((in 95 reviews)); "Get to meet new people and work with a great staff" ((in 90 reviews)); "Great coworkers and GM helped if any issues" ((in 63 reviews)); "Free breakfast and coffee for housekeepers" ((in 28 reviews)); "Free food, flexible schedule, good location, hotel discounts" ((in 27 reviews))

What are the cons of working at Holiday Inn Express according to real employee reviews?

"Low pay for very strenuous and hard work." ((in 182 reviews)); "Avoid! Bad management and gossipy co" ((in 165 reviews)); "No benefits (health or otherwise) and no guarantee of full" ((in 94 reviews)); "Long hours and not easy to get to without a car" ((in 65 reviews)); "bad managers, they are rude" ((in 39 reviews))

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Holiday Inn Express

Holiday Inn Express Customer Service Representative/Front Desk reviews

3.4

47% would recommend to a friend

(196 total reviews)

Keith Barr

45% approve of CEO

45% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.3

Culture & values

3.2

Work/Life balance

3.1

Senior management

2.8

Compensation and benefits

2.6

Career opportunities

Customer Service Representative/Front Desk employees have rated Holiday Inn Express with 3.4 out of 5 stars, based on 196 company reviews on Glassdoor. This indicates that most Customer Service Representative/Front Desk professionals have a good working experience there. Holiday Inn Express is rated in line with the average (within 1 standard deviation) by Customer Service Representative/Front Desk professionals compared to other employers within the Hotels & Travel Accommodation industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

196 reviews

3.0

Sep 18, 2025

Bad owner, low pay

Front desk receptionist

Recommend

CEO approval

Business Outlook

Pros

Better than working fast food

Cons

The owner expected employees to use excel and other software management systemes and dress business formal for very low pay

5.0

Aug 20, 2025

Great

Front desk receptionist

Recommend

CEO approval

Business Outlook

Pros

Great and helpful and rewarding

Cons

Nothing so bad to be honest

4.0

Jun 29, 2025

Great plave

Front desk receptionist

Recommend

CEO approval

Business Outlook

Pros

Loved everything about working here

Cons

Not a lot that I can think of.

Viewing 10 - 12 of 196 Reviews

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Holiday Inn Express reviews Holiday Inn Express Customer Service Representative/Front Desk reviews

Holiday Inn Express

Holiday Inn Express Customer Service Representative/Front Desk reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Bad owner, low pay

Great

Great plave

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