Holiday Inn Express reviews

I guess everyone is jealous of night auditors having a quiet shift, because within 6 months of my employment I was doing about half to three quarters of morning shifts job and most of the breakfast shifts job. I was doing housekeeping prep paperwork for them, assigning rooms and membership flags for them, pre-authing credit cards for them, and on top of that the breakfast host REFUSED to come in before 6 (and I was frequently guilt-tripped to be thankful they're coming in before 7 like they used to, which I suspect is a lie) so I was doing the first serving of breakfast. I was also doing most of the towels by myself since the PM shift was completely alone during the weekend shifts and didn't have time to do any of it themselves (and I don't think I need to mention the lack of laundry attendants). Not to mention there is NO security, so it's only you stopping sketchy guests and potential criminals when they do arrive. And to add insult to injury, the AM shifts and breakfast hosts were frequently late and management didn't care (and sometimes it was all but stated to be because of a hangover), so you often stayed late and did breakfast host duties long past when you were supposed to. And speaking of management, they had no spine and openly bragged about how they never fired people - I guess they saw this as social justice to make sure workers weren't without needed income, but it instead lead to incompetent and toxic workers staying on far longer then they should have and only given unenforced warnings when others told management about them. The housekeeping even was able to get management to hire one of their children on as a night auditor for under the table reasons, who genuinely did not speak English well enough to do the bare minimum of their job and took several weeks to understand even the absolute basics of the tasks required of them. The work culture could best be described as caring WAY too much about the well-being of the hotel, with "we're all family here" being the key phrase. During meetings, it was stressed how important it was to go above and beyond to please customers, often to the point of putting ourselves in danger of being alone with a predatory guest (with only a bare token of "use your best judgement" if we pointed this out). Also during these meetings, alcohol was freely given and any teetotalers were pressured to drink with them, with hungover workers being common the day after, and teetotalers were expected to compensate for not partying with them by cleaning up after the party and staying extra hours to let the hungover sleep in. Security was ridiculously spotty: besides not hiring any security and with explicit instructions that our security was calling 911, standards of maintaining guest and employee safety were very lax. The standard protocol of requiring a guest's full name and room number before giving information or transferring a call was not uphold, and management legitimately seemed confused when it was brought up; they seemed to think that requiring it was prudish and admonished me for upholding it. Management also had not heard of Kari's Law, which requires anyone calling 911 to not require a prefix or suffix for the call to go through, which put the guests in severe danger. When domestic violence victims stayed with us and requested extra security measures to feel safe around them, THEY were the ones getting kicked out for "endangering other guests" because of a fear that whoever they were running from would disrupt the hotel. On the other hand, employees were explicitly told to go into guests rooms to help fix mechanical issues even when we were by ourselves in order to please customers, and only a token notion of "use your best judgement" was brought up when employees mentioned the possibility of sketchy guests potentially making up excuses to get a worker alone with them

Where do I start. Managers who can't properly staff. Managers that tell you you're doing great only to tell you a day later you're not good enough and they let you go without warning and without you violating any policies. Then refuse to give a specific reason for it when confronted other than it was "the company's decision". A cop out generic answer. Special treatment to some because of relations to higher up managers/owners ie. Talking on cell phones while working and not on break against company policy. Extremely poor communication from managers. Absentee department managers. Employees speaking to each other in other languages so others can't understand them despite proficiently speaking English. I can understand parts of other languages, however using it to talk behind someone's back is callous and rude. Absolutely the worst orientation I have ever had. Absolutely zero setup for success.