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Holiday Inn Express

Engaged Employer

Holiday Inn Express Customer Service Representative/Front Desk reviews

3.4

47% would recommend to a friend

(196 total reviews)

Keith Barr

45% approve of CEO

45% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.3

Culture & values

3.2

Work/Life balance

3.1

Senior management

2.8

Compensation and benefits

2.6

Career opportunities

Customer Service Representative/Front Desk employees have rated Holiday Inn Express with 3.4 out of 5 stars, based on 196 company reviews on Glassdoor. This indicates that most Customer Service Representative/Front Desk professionals have a good working experience there. Holiday Inn Express is rated in line with the average (within 1 standard deviation) by Customer Service Representative/Front Desk professionals compared to other employers within the Hotels & Travel Accommodation industry (3.6 stars).

Ratings by demographic groups

Reviews by job title

196 reviews
3.0
Aug 25, 2020

Not the best but not the worst

Front desk receptionist
Recommend
CEO approval
Business Outlook

Pros

Great coworkers, wonderful management, some of the guest were great.

Cons

Stressful , pay, schedule consistency, if you don’t know how to prioritize don’t work here.

5.0
Jun 21, 2019

Holiday Inn Express Experience

Front desk receptionist
Recommend
CEO approval
Business Outlook

Pros

Some of the best reasons to work at Holiday Inn Express is that there are plenty of opportunities for career advancement, there is free food for the staff, the daily work is always evolving and changing, bonuses, lots of freedom and mobility, and lastly, you can eat, service, and interact with a variety of people and make connections.

Cons

Some disadvantages from working at Holiday Inn Express is long hours, sometimes the job can be tough or competitive, and lastly, there are high standards and deadlines.

Viewing 184 - 186 of 196 Reviews
Related searches: Holiday Inn Express Customer Service Representative/Front Desk jobs | Holiday Inn Express Customer Service Representative/Front Desk salaries | Holiday Inn Express benefits | Holiday Inn Express interviews
Holiday Inn Express reviewsHoliday Inn Express Customer Service Representative/Front Desk reviews

Glassdoor has 2,840 Holiday Inn Express reviews submitted anonymously by Holiday Inn Express employees. Read employee reviews and ratings on Glassdoor to decide if Holiday Inn Express is right for you.