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Holiday Inn Express

Engaged Employer

Holiday Inn Express reviews

3.4

55% would recommend to a friend

(2,637 total reviews)

Keith Barr

66% approve of CEO

53% positive business outlook

Holiday Inn Express has an employee rating of 3.4 out of 5 stars, based on 2,637 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Holiday Inn Express employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

3K reviews
1.0
Feb 12, 2014
Recommend
CEO approval
Business Outlook

Pros

Plenty of job security (if you can survive) because of the extremely high turnover rate of the staff. Plenty of overtime during the peak season, but you'll need to work it to make ends meet. If you can handle the personnel issues and "insane" job responsibilities, you can work anywhere else in the country with ease.

Cons

Ownership will not invest 10 cents in this property or it's few "good" employees. The few responsible employees that remain are "saddled" with an unmanageable amount of responsibility (a.k.a. "they work the horse that works the best"). The remaining employees do as little as possible, and it's tolerated, because at "near minimum" wages, management can't staff this place with anything other than "warm bodies." At one point in time, the number of employees with criminal records greatly out numbered those without one (no joke). Constant tension, arguments, and inappropriate behavior among staff towards each other and guests No consistency in rules. No employee handbook. One person can sit in the lobby for months on end, doing nothing, and it will be tolerated. Another will be berated for insignificant actions. No consistency in schedules. Different every week. You could work 10 days straight without a day off, and 3-11, 7-3, and 11-7 in the same week. Don't plan on having a life outside this place, weekly schedule comes out on Friday, 1st day of the work week is Sunday, and it's usually revised 2 or 3 times after that. No raises EVER. Everyone that starts here is promised a review after 90 days, and additional performance reviews at least once a year after that. Never happens. Hotel is loaded with "dead weight" employees during daylight, but ONE front desk person between 3 PM and 7 AM the following day (an impossible task during the Summer months) Lateness, tardiness, constant call offs, and no-call no-shows result in people still having jobs, while the remaining staff suffer for it. Constant maintenance issues that never get fixed. Hotel is interested in doing what meets the bare minimum requirements to keep the Holiday Inn flag flying out front. This is only the tip of the iceberg, and I could literally go on forever. This organization is reminiscent of something that goes on in a third world country (not the the good old USA). They have no regard for people and lack a definition for what constitutes "human decency." They refuse to pay for performance, and make me glad that minimum wage isn't $ 2 an hour. Do yourself a favor, and steer clear of this place. Your career and life will benefit greatly if you do.

3.0
Feb 9, 2014
Recommend
CEO approval
Business Outlook

Pros

Meet a lot of very interesting people from everywhere and every industry. Most are pleasant and are willing to tell you about their jobs.

Cons

You have to work evenings and weekends, a time when most of your family is doing something together - without you.

Viewing 2584 - 2586 of 2,637 Reviews

Glassdoor has 2,837 Holiday Inn Express reviews submitted anonymously by Holiday Inn Express employees. Read employee reviews and ratings on Glassdoor to decide if Holiday Inn Express is right for you.