I've let some time pass so that I could write this review as objectively as possible, but I have to say my list of cons are very long.
I was told by two people and the online add, that the Delivery Driver position made 14 dollars an hour. After training, getting my chauffeurs license, and working with a partner for two weeks making hourly pay, (which was half of what he made) I called my boss and asked him when I was going to start making commission and get up to my 14 dollars. He told me that I didn't make commission and I'd be working for 10 dollars an hour. Since this job consists of lifting around 10,000 lbs a day and dollying ice over bumpy terrain and sometimes walking it 40 to 50 yards, I instantly rebutted and told him that the online add said "hourly + commission". Which I assumed had meant they would give you like a 4 dollar an hour base pay and your commission to get you up to 14$ an hour. He told me that it wasn't going to happen and I was stuck working for 10$ an hour. I have the screen capture to prove it, and I heard the Ohio plant manager at our interview tell me I'd make 14. I didn't. The paychecks also come bi-weekly, and that really means you won't see your pay for 3 weeks I guess?
I would run routes that were between eight and sixteen stops a day. Most of the time I worked 10 hours, sometimes 12. There was a month or two where I pulled 60 hours a week. When I trained in Detroit in the summer, we ran seven to eight stops a day with two people, and even after months of working for Home City, I would get a 10 hour day, balancing school and family responsibilities, they would tell me that, "if I didn't finish the route it would make them look bad". Yet I was the only one working in the area, after that initial interview ^^^ you know, that one above where I was told I'd make 14 an hour. I was also told that I'd be one of four employees working at the new terminal. That never happened.
Since I was working in an area with new accounts added, I was a couple hours away from every terminal. Causing a complete communication breakdown. The management would tell me something seconds before they wanted it done, and when I was on the road I found it hard to keep up with them. One day I showed up at the terminal to start work early and a piece of equipment was broken. I called the office and let them know, and they reassured me it would be fixed. I had two days off, and when I returned the machine was still broken. When I called them, they told me they forgot and that I could drive down to Detroit and load up my truck, or hand dolly a few thousand lbs of ice onto it and run the route.
Countless times, management failed to act or respond in any way. I had to ask my boss three times for my log in pin to get my pay stubs offline, when all he had to do was text me the information. I received a voicemail one day that said "a representative of the union wanted to talk to me" but my boss never left me the reps phone number. I asked him for that multiple times over the course of two weeks, and he NEVER responded. Yet, when I would text him about work, I would sometimes get an immediate reply. So other than the lack of communication, they are extremely illogical, and do not seem to care about their employees or accounts.
One week I had somewhere about 12 costumers tell me A) wanted new locks on their boxes B) had broken doors or feet on their boxes, or frost build up C) couldn't get a reply from management.
D) Unnecessary delivery prices were gouging them. I would let the office know every time a customer complained to me, and these complaints continued for months. Boxes went unfixed and broke often.
In the wintertime, my paycheck was cut from average to horrible. I started getting 1/5 of what I made in the summer. That was enough to pay half my rent and a few bills. It was difficult, and when I asked for more hours on the seasonal downtime, I was told there was nothing they could do about it, and that I'd have to stick it out.
So I guess that's my list of cons. Most of what I dislike doesn't have anything to do with the physical aspect of the job, but the management, and the lies I was told from the start. I wouldn't suggest working here, as this is just a summary of my experience. Maybe my story is a rare case, being hours away from every terminal, but after seeing how Home City responded to myself and customers complaints, I can mostly assume they are a growing company with diminishing leadership.