Home Instead reviews

3.4

55% would recommend to a friend

(3,501 total reviews)

Seth Sternberg

62% approve of CEO

49% positive business outlook

Home Instead has an employee rating of 3.4 out of 5 stars, based on 3,501 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Home Instead employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

4K reviews
1.0
Oct 5, 2022

Avoid if you can

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

1. Some clients and their families are very kind. They go out of their way to make sure you’re comfortable.

Cons

Let’s start by saying I’ve worked at my home instead for almost a year. A few thing I wish I had know before I applied here is: 1. The availability you give them is just a suggestion, they will guilt-rip and threaten you into working over that 2. You don’t get paid extra if a client needs you to stay longer, they’ll take that time off another day to compensate for you staying longer 3. You don’t get paid for caring for couples 4. They are not kidding when they say they are allowed to send you 25 miles away from you home, get ready to waste a tank of gas on one client, with no compensation( also, it’s rarely long cases that make up for the drive) 5. If you put you’re allergic or scared of pets, they don’t care. I told them I’m terrified of dogs and my very first client had two big dogs. They’ve continued to schedule me with dogs ever since 6. You’re schedule will be incredibly hectic and it’s very hard to get a regular client, it’s honestly easier to work at a fast food job. At least you won’t feel as burned out as I do 7. Finally, Home instead will try to make you feel like a terrible employee when you aren’t available 24/7 to pick up call out shifts from other employees, when you complain that a client is being horrible, when you don’t want to come in for their meetings on your day off , etc…

avatar
Home Instead Response
3y
Thank you for your review of this Home Instead franchise office. We appreciate you taking the time to tell us about your experience with this office and to give your advice to management. If you would like to discuss more details about your experience with this office, please feel free to contact Toni Schmitt/Tim Mudgett, Brand Advocate and Ombudsman, at 888-484-5759.
2.0
Aug 25, 2022

Meh

Recommend
CEO approval
Business Outlook

Pros

-Making a difference in the lives of senior citizens -Basic STNA skills taught for free during training -Autonomy of which clients to see each day.

Cons

-Management is a mess -Schedules are never 100% set and a lot of flexibility is needed -Calls from the office during time off work/vacations -Lots of miles are put on the car -“benefits” are laughable

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Home Instead Response
3y
Our goal is for everyone to have a positive experience with the Home Instead network. Your feedback regarding this franchise office is really important to us and we invite you to contact Toni Schmitt/Tim Mudgett, Brand Advocate and Ombudsman, at our corporate office if you'd like to share any specific concerns. You can reach them at 888-484-5759. Thank you.
2.0
Jul 13, 2022

Crappy pay

Recommend
CEO approval
Business Outlook

Pros

The only pro to this company is the individuals you care for.

Cons

Crappy pay for the amount of work you do. Not much room for advancement.

avatar
Home Instead Response
3y
Thank you for your review of this Home Instead franchise office. We appreciate you taking the time to tell us about your experience with this office and to give your advice to management. If you would like to provide more details about your experience with this office, please feel free to contact Toni Schmitt/Tim Mudgett, Brand Advocate and Ombudsman, at 888-484-5759.
Viewing 67 - 69 of 3,501 Reviews

Glassdoor has 3,739 Home Instead reviews submitted anonymously by Home Instead employees. Read employee reviews and ratings on Glassdoor to decide if Home Instead is right for you.