Home Instead reviews

3.4

55% would recommend to a friend

(3,501 total reviews)

Seth Sternberg

62% approve of CEO

49% positive business outlook

Home Instead has an employee rating of 3.4 out of 5 stars, based on 3,501 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Home Instead employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

4K reviews
2.0
May 11, 2022

Now I definitely know why the state of in-home care is so bad

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

No matter how much you care and want to help another individual, you are up against age-related changes that affect them. Depending on what stage of aging they are in, even the healthiest can resent someone coming into their homes and signifying dependence. It is so rewarding to bridge that gap, be compassionate and respectful and get in the car after a shift and think, "I made a difference." You can make your own schedule if you push back when they start trying to pile a lot of shifts on you but if you don't have an alternate income you can't survive on the pay.

Cons

Horrendously low pay, promises made by the company regarding housework etc. that you don't get paid nearly enough for. They absolutely harass you during and after your shifts about taking on more client visits. $12-13 dollars an hour is the rate in my area. 12 is for companionship but they work it now that it can include light housekeeping, whatever that is, help with the toilet, etc. 13 is full on bed-bound care. The turnover is extremely high as are call outs. I have been in homes where there was black mold, I didn't want to use a toilet or couldn't breathe with the dust. Light housekeeping has turned out to be whatever a client wants.

1.0
Apr 23, 2022
Recommend
CEO approval
Business Outlook

Pros

It’s good the first week.

Cons

They only care about adding clients for a bottom line. I worked 7am to midnight 5 days each week and then was on call. I ate lunch at my desk and no dinner. They. Do. Not. Care.

avatar
Home Instead Response
4y
Thank you for your review of this Home Instead franchise office. We’re sorry to hear your employment with this office was not as positive as we would like. If you would like to provide more details about your experience with this office, please feel free to contact Toni Schmitt/Tim Mudgett, Brand Advocate and Ombudsman, at 888-484-5759.
4.0
Aug 6, 2021
Recommend
CEO approval
Business Outlook

Pros

Helping seniors stay home, working with nice clients and families. At the end of the day you feel good knowing you were a major factor in the business.

Cons

No work life balance low pay and no benefits. On call rotation and weekends, always working past 5:00 pm sometimes till 9 and 10pm and expected to be at work the next day starting at 8:30 am.

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Home Instead Response
4y
Thank you for your review of this Home Instead franchise office. We appreciate you taking the time to tell us about your experience with this office and to give your advice to management.
Viewing 70 - 72 of 3,501 Reviews

Glassdoor has 3,739 Home Instead reviews submitted anonymously by Home Instead employees. Read employee reviews and ratings on Glassdoor to decide if Home Instead is right for you.