Home Instead reviews

3.4

56% would recommend to a friend

(3,501 total reviews)

Seth Sternberg

62% approve of CEO

49% positive business outlook

Home Instead has an employee rating of 3.4 out of 5 stars, based on 3,501 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Home Instead employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

4K reviews
3.0
Feb 5, 2023

You get $15, they charge your family $30 and upwards

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexibility when you work. Good job for people trying to get on their feet. Helpful experience for people going into nursing field.

Cons

Very little compensation for driving, and can have long commutes to clients. No bonuses. No incentive to get CNA and continue to work for them ($2 Raise?). There were 3 different owners in 2 years. Same turnover for HR and other positions. It was a mess! (Plus COVID issues).

1.0
Aug 30, 2022
Recommend
CEO approval
Business Outlook

Pros

It's great to be able to help the elderly community. You can do it for the love of the population who needs assistance. Some clients were nice and really appreciated the services.

Cons

The salary is less than retail/ fast food workers make. You cannot do this job as full-time and expect to make ends meet. If you do it as part-time, consider it a volunteer/community service because if you need the money you are better off working a higher paying part-time job. The hours aren't guaranteed and you do not know where you will be placed or with who. Sometimes you take longer commuting than the time spent with the client. You spend more on gas than you get paid. The shifts also vary in length. Sometimes you'll have an overnight shift which is worth the travel. Other times you may just have a 2 hour shift. The service you provide varies. Some clients need help with physical therapy or going to doctor's appointments. Others may just want someone to clean and cook. At that point you are an underpaid maid and cook. One client just wanted cleaning. So instead of providing care for the client directly, you are a bargain maid making less than half of what a maid makes. The management is also less than caring about your needs. If you can't make it to a shift they push you to find a way to get there or have someone else cover the shift. High management turnover as they were constantly on-call. No career opportunities and no skills learned.

avatar
Home Instead Response
3y
Our goal is for everyone to have a positive experience with the Home Instead network. Your feedback regarding this franchise office is really important to us and we invite you to contact Toni Schmitt/Tim Mudgett, Brand Advocate and Ombudsman, at our corporate office if you'd like to share any specific concerns. You can reach them at 888-484-5759. Thank you.
1.0
Jul 26, 2022

Not ok.

Recommend
CEO approval
Business Outlook

Pros

Taking care of disabled seniors. Improving lives. Bringing happiness to those who really need it. They are franchise so not all locations are as bad as where I'm at.

Cons

Erratic scheduling, can't depending on gettin the hours you were promised. Unethical, employees are more important than clients-that puts lives at risk! Outdated misinformation of environment and needs of client, and also for tasks that are not actually needed or are unable to be done. Turnover is ridiculously high.

avatar
Home Instead Response
3y
Our goal is for everyone to have a positive experience with the Home Instead network. Your feedback regarding this franchise office is really important to us and we invite you to contact Toni Schmitt/Tim Mudgett, Brand Advocate and Ombudsman, at our corporate office if you'd like to share any specific concerns. You can reach them at 888-484-5759. Thank you.
Viewing 13 - 15 of 3,501 Reviews

Glassdoor has 3,739 Home Instead reviews submitted anonymously by Home Instead employees. Read employee reviews and ratings on Glassdoor to decide if Home Instead is right for you.