HomeServe Inbound Customer Service Representative reviews

Thank you so much such an honest and thankfully positive review. We do try hard to focus on our People as working on the phones is not easy. I know because I've done it. I wanted to address your idea regarding the cleaning of the toilets. I understand your point. I don't get a formal break but I know that sinking feeling you get when you head to the toilet late for a meeting only to find it being cleaned; We all know that feeling. It is a difficult job working on the phones and I know you need your well deserved breaks. It’s an interesting point you make but imagine if you were one of our cleaning ladies (right now they happen to all be ladies) and had to quickly clean toilets used by hundreds of People. Would you want to be in there cleaning as People continued to use them? Would it be safe to mop the floor? Also, I just checked and in the Ryder Building it is 40 steps down/up the stairs, or 21 seconds, from one toilet to the next at walking pace. My suggestion would be to donate those 20 seconds to the cleaners so they can have an easier time doing a very difficult job…and say a big thanks to them next time you see them!