Does HomeServe pay their employees well?

According to anonymously submitted Glassdoor reviews, HomeServe employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at HomeServe. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at HomeServe?

76% of HomeServe employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HomeServe 3.9 out of 5 for work life balance, 3.9 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at HomeServe?

Customer Service Representative (61) , Manager (24) , Marketing (19) , Senior Manager (17) , Gas Engineer (16) , Plumber (14) , Director (12) , Business Analyst (11) , Project Manager (11) , Team Manager (11) , Customer Service Manager (10) , Claims Adviser (9) , Claims (8) , Operations Manager (8) , Anonymous (7)

What are the pros of working at HomeServe according to real employee reviews?

"The people I have met over my years here have been a great support and knit together like a family" ((in 109 reviews)); "I've been at HomeServe for 3 years now and I can honestly say there's such a great culture here." ((in 85 reviews)); "Benefits are good and you are treated like an adult if you are in the right role (not call centre staff)" ((in 57 reviews)); "Colleagues and Customers are great." ((in 25 reviews)); "Good pay and perks." ((in 20 reviews))

What are the cons of working at HomeServe according to real employee reviews?

"I will assume that’s a no? Again poor management." ((in 36 reviews)); "Senior management are consistently CV focused and deliver what suits them, and not what the business actually needs." ((in 14 reviews)); "Long hours for engineers and some office staff no understanding distances or not caring for the engineers" ((in 8 reviews)); "Not as much money possible" ((in 6 reviews))

HomeServe reviews

3.8

76% would recommend to a friend

(1,142 total reviews)

Nick Kasmir

100% approve of CEO

68% positive business outlook

Ratings by category

4.4

Diversity & inclusion

3.9

Culture & values

3.9

Work/Life balance

3.8

Compensation and benefits

3.7

Career opportunities

3.6

Senior management

HomeServe has an employee rating of 3.8 out of 5 stars, based on 1,142 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

1K reviews

5.0

Jun 2, 2021

Looks after its People

People team

Recommend

CEO approval

Business Outlook

Pros

* During the pandemic HomeServe looked after their People - full pay while isolating, shielding and side effects from vaccine * Office based People were transitioned to working from home very quickly * Development of flexible working being shaped with our People for our People

Cons

* Some of the facilities need updating but I know we can't do everything at once and I know it's on the "to do" list

5.0

Jun 2, 2021

The culture is amazing!

People team

Recommend

CEO approval

Business Outlook

Pros

- great culture and the people are amazing! - great benefits and recognition. Always being reviewed and updated - inclusive workforce - amazing development opportunities for those who want to progress and own their own career - listens to feedback from employees and involves them in decisions HomeServe had an amazing reaction to the Covid pandemic. They got all office based staff working from home safely within weeks, no mean feet for a company with a huge contact centre population. No employees were furloughed, nor lost their job due to the pandemic. If that wasn't enough, there was also the NHS initiative, which was unprecedented and made everyone so immensely proud to work for HomeServe, to be able to support our NHS workers in the way we could, was truly fantastic. I can't recommend HomeServe enough as a place to work, if you have the right behaviours and the right attitude - you will do well.

Cons

None I can think of.

4.0

Jun 1, 2021

Great place to work

Project manager

Recommend

CEO approval

Business Outlook

Pros

Great team formed by specialists

Cons

Top management inconsistency, that is all

Viewing 871 - 873 of 1,142 Reviews

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Looks after its People

The culture is amazing!

Great place to work

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