Does HomeServe pay their employees well?

According to anonymously submitted Glassdoor reviews, HomeServe employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at HomeServe. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at HomeServe?

77% of HomeServe employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HomeServe 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at HomeServe?

Customer Service Representative (61) , Manager (24) , Marketing (19) , Senior Manager (17) , Gas Engineer (16) , Plumber (14) , Director (12) , Business Analyst (11) , Project Manager (11) , Team Manager (11) , Customer Service Manager (10) , Claims Adviser (9) , Claims (8) , Operations Manager (8) , Anonymous (7)

What are the pros of working at HomeServe according to real employee reviews?

"The people I have met over my years here have been a great support and knit together like a family" ((in 115 reviews)); "I've been at HomeServe for 3 years now and I can honestly say there's such a great culture here." ((in 83 reviews)); "great benefits and recognition." ((in 55 reviews)); "Development opportunities" ((in 30 reviews)); "Colleagues and Customers are great." ((in 26 reviews))

What are the cons of working at HomeServe according to real employee reviews?

"I will assume that’s a no? Again poor management." ((in 35 reviews)); "Managers don’t notice the hard work we do." ((in 24 reviews)); "Senior management are consistently CV focused and deliver what suits them, and not what the business actually needs." ((in 14 reviews)); "At times the communication could be better" ((in 12 reviews)); "Long hours for engineers and some office staff no understanding distances or not caring for the engineers" ((in 8 reviews))

HomeServe reviews

3.8

77% would recommend to a friend

(1,142 total reviews)

Nick Kasmir

100% approve of CEO

69% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.0

Culture & values

3.9

Work/Life balance

3.8

Compensation and benefits

3.7

Senior management

3.7

Career opportunities

HomeServe has an employee rating of 3.8 out of 5 stars, based on 1,142 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

1K reviews

5.0

Feb 5, 2016

Valuable lessons learnt and on the road to success!!

Finance

Recommend

CEO approval

Business Outlook

Pros

Genuinely a great place to work, the atmosphere within the business is much more positive and senior management take time out to listen to feedback and act upon it. Employees are treated fairly and have a wide variety of benefits within the business. Customers both internal and external are highly valued by Homeserve, which is a great example of how far the business has come on.

Cons

No cons come to mind

5.0

Feb 3, 2016

Customer Service Rep

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

After only being at homeserve for a short number of weeks, I have found the past weeks very informative whilst in training. I feel that the companies cares for your well being and are always happy to help employee's no matter how big or small the problem is. All the staff are very friendly and on a daily basis go out their way to make sure your having a good day.

Cons

The only con that I have.. Is the facilties within the Ryder Building such as the canteen and break out area. The canteen is very small as there is not alot of space to sit and eat and the range of different foods are very limited, compaired to the cateen in the main building.

3.0

Feb 3, 2016

A great place to work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

HomeServe is on the whole a great place to work with a huge focus on staff engagement. This manifests itself in regular communication of business objectives as well as numerous fun events both in and out of standard office hours, many of which were open to friends and family.

Cons

Whilst there are lots of opportunity for staff progression it is a very hierarchical business with lots of layers. It was also painfully slow to get some things done with numerous gates to go through.

Viewing 916 - 918 of 1,142 Reviews

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Ratings by category

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Valuable lessons learnt and on the road to success!!

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A great place to work

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