Does HomeServe pay their employees well?

According to anonymously submitted Glassdoor reviews, HomeServe employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at HomeServe. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at HomeServe?

77% of HomeServe employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HomeServe 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at HomeServe?

Customer Service Representative (61) , Manager (24) , Marketing (19) , Senior Manager (17) , Gas Engineer (16) , Plumber (14) , Director (12) , Business Analyst (11) , Project Manager (11) , Team Manager (11) , Customer Service Manager (10) , Claims Adviser (9) , Claims (8) , Operations Manager (8) , Anonymous (7)

What are the pros of working at HomeServe according to real employee reviews?

"The people I have met over my years here have been a great support and knit together like a family" ((in 115 reviews)); "I've been at HomeServe for 3 years now and I can honestly say there's such a great culture here." ((in 88 reviews)); "Benefits are good and you are treated like an adult if you are in the right role (not call centre staff)" ((in 54 reviews)); "Management are approachable and friendly regardless of peer ranking one big family" ((in 35 reviews)); "Colleagues and Customers are great." ((in 25 reviews))

What are the cons of working at HomeServe according to real employee reviews?

"Over the last few months, it has become evident that managers don't seem to care." ((in 28 reviews)); "Senior management are consistently CV focused and deliver what suits them, and not what the business actually needs." ((in 13 reviews)); "At times the communication could be better" ((in 12 reviews)); "Long hours for engineers and some office staff no understanding distances or not caring for the engineers" ((in 8 reviews)); "Not as much money possible" ((in 6 reviews))

HomeServe reviews

3.8

77% would recommend to a friend

(1,142 total reviews)

Nick Kasmir

100% approve of CEO

69% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.0

Culture & values

3.9

Work/Life balance

3.8

Compensation and benefits

3.7

Senior management

3.7

Career opportunities

HomeServe has an employee rating of 3.8 out of 5 stars, based on 1,142 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

1K reviews

5.0

Feb 2, 2016

Working at HomeServe

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

It's an absolute delight to work at HomeServe. I started my training 3 weeks ago and officially started my role today and can honestly say that our training prepared us really well for my role. I had a fantastic trainer called Pete who hand on heart is the best trainer that I have ever had, considering I have been in quite a few jobs. I am really enjoying my role and have had lots of support from various people whilst working on the phones. My manager is also really helpful and is willing to help us whenever we ask him to

Cons

Have only been here for 3 weeks therefore do not have anything bad to say about homeserve and probably will not have anything anytime soon

5.0

Feb 1, 2016

Going from strength to strength

Director

Recommend

CEO approval

Business Outlook

Pros

I joined HomeServe permanently last September, having worked as a consultant with them for 18 months, and so far I have loved every minute with them. The leadership team are focused on delivering for our customers and our people and really do challenge and support you to be the best you can be.

Cons

Some of our systems need to be updated to reflect our ambitions to be the UK's leading home assistance company. The programme of investment in our people, processes and systems is testament to the belief in the strategic journey we are on.

5.0

Feb 1, 2016

A Great Place to Work

Learning and development specialist

Recommend

CEO approval

Business Outlook

Pros

Friendly people, and a great working environment, an inclusive diverse workforce that all work together to deliver an effortless experience to our 2 million + customers

Cons

There is a lot of change at HomeServe - not necessarily a bad thing but sometimes communication of these changes can be a little slow to trickle down

Viewing 919 - 921 of 1,142 Reviews

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