Does HomeServe pay their employees well?

According to anonymously submitted Glassdoor reviews, HomeServe employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at HomeServe. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at HomeServe?

77% of HomeServe employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HomeServe 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at HomeServe?

Customer Service Representative (61) , Manager (24) , Marketing (19) , Senior Manager (17) , Gas Engineer (16) , Plumber (14) , Director (12) , Business Analyst (11) , Project Manager (11) , Team Manager (11) , Customer Service Manager (10) , Claims Adviser (9) , Claims (8) , Operations Manager (8) , Anonymous (7)

What are the pros of working at HomeServe according to real employee reviews?

"The people I have met over my years here have been a great support and knit together like a family" ((in 115 reviews)); "I've been at HomeServe for 3 years now and I can honestly say there's such a great culture here." ((in 88 reviews)); "Benefits are good and you are treated like an adult if you are in the right role (not call centre staff)" ((in 54 reviews)); "Management are approachable and friendly regardless of peer ranking one big family" ((in 35 reviews)); "Colleagues and Customers are great." ((in 25 reviews))

What are the cons of working at HomeServe according to real employee reviews?

"Over the last few months, it has become evident that managers don't seem to care." ((in 28 reviews)); "Senior management are consistently CV focused and deliver what suits them, and not what the business actually needs." ((in 13 reviews)); "At times the communication could be better" ((in 12 reviews)); "Long hours for engineers and some office staff no understanding distances or not caring for the engineers" ((in 8 reviews)); "Not as much money possible" ((in 6 reviews))

HomeServe reviews

3.8

77% would recommend to a friend

(1,142 total reviews)

Nick Kasmir

100% approve of CEO

69% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

HomeServe has an employee rating of 3.8 out of 5 stars, based on 1,142 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Reviews by job title

1K reviews

5.0

Jan 29, 2016

views from the front line

Customer service representative warranty

Recommend

CEO approval

Business Outlook

Pros

Alignment of business goals and personal development opportunities in the last 3 years have definitely created a more customer centric dynamic. I come to work each day knowing that I can make a difference not only on my own but with a network of very able colleagues both beside and around me to help if I can't reach the right solution. Virtually everyone is willing to assist so that the correct customer outcome is achieved!

Cons

No major cons but every organisation will have someone who thinks that they could do it better. Step up I say.

4.0

Jan 29, 2016

It's still getting better

Marketing

Recommend

CEO approval

Business Outlook

Pros

I've worked here for over 10 years so I've seen the good the bad and the ugly. I'm pleased to say the last 2 years have been the happiest during my time at HomeServe. One of the biggest and best changes has to be the SMT and how approachable they are. Feedback is encouraged and through the cascade sessions that the whole business attends we are all kept informed of how we are delivering against the original strategy that was set. I admit I wondered if this was a fad and would disappear at some point but it hasn't, everyone is clear on the strategy and feels part of it.

Cons

I'm genuinely struggling here but that's a nice position to be in. As we are now so much more focussed on our People some of the benefits could be reviewed such as maternity leave. I really feel as a business we are leading the way for our Customers but I think there is a little catching up to do for our People.

5.0

Jan 8, 2016

Turned the corner and then some

Senior manager

Recommend

CEO approval

Business Outlook

Pros

HomeServe certainly turned a crisis into opportunity when hit by its FCA issues several years ago. They faced the issues head-on, and used it as the catalyst really to become customer-focused. Since then, the emphasis has been on delivering real value to customers rather than simply making maximum short-term profit. This is good, because HomeServe delivers a fantastic service and once you do that you can drive long term profitability and great employee happiness.

Cons

Hey look, no company is perfect. However, HomeServe manages to maintain some of the benefits of a small business (you're never far from the most senior managers) whilst growing to substantial size.

Viewing 922 - 924 of 1,142 Reviews

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Jobs at HomeServe

Comfort Advisor - HVAC Residential Sales Rep

HomeServe

HomeServe reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

views from the front line

It's still getting better

Turned the corner and then some

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Jobs at HomeServe