Does HomeServe pay their employees well?

According to anonymously submitted Glassdoor reviews, HomeServe employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at HomeServe. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at HomeServe?

77% of HomeServe employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HomeServe 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at HomeServe?

Customer Service Representative (61) , Manager (24) , Marketing (19) , Senior Manager (17) , Gas Engineer (16) , Plumber (14) , Director (12) , Business Analyst (11) , Project Manager (11) , Team Manager (11) , Customer Service Manager (10) , Claims Adviser (9) , Claims (8) , Operations Manager (8) , Anonymous (7)

What are the pros of working at HomeServe according to real employee reviews?

"The people I have met over my years here have been a great support and knit together like a family" ((in 115 reviews)); "I've been at HomeServe for 3 years now and I can honestly say there's such a great culture here." ((in 88 reviews)); "Benefits are good and you are treated like an adult if you are in the right role (not call centre staff)" ((in 54 reviews)); "Management are approachable and friendly regardless of peer ranking one big family" ((in 35 reviews)); "Colleagues and Customers are great." ((in 25 reviews))

What are the cons of working at HomeServe according to real employee reviews?

"Over the last few months, it has become evident that managers don't seem to care." ((in 28 reviews)); "Senior management are consistently CV focused and deliver what suits them, and not what the business actually needs." ((in 13 reviews)); "At times the communication could be better" ((in 12 reviews)); "Long hours for engineers and some office staff no understanding distances or not caring for the engineers" ((in 8 reviews)); "Not as much money possible" ((in 6 reviews))

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HomeServe

HomeServe reviews

3.8

77% would recommend to a friend

(1,142 total reviews)

Nick Kasmir

100% approve of CEO

69% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.0

Culture & values

3.9

Work/Life balance

3.8

Compensation and benefits

3.7

Senior management

3.7

Career opportunities

HomeServe has an employee rating of 3.8 out of 5 stars, based on 1,142 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

1K reviews

4.0

Jun 22, 2020

Great business with strong culture

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Fair pay, high levels of engagement, excellent management through COVID-19, still feels like an ambitious company on the up.

Cons

Still a thin slice of clueless senior leaders.

5.0

Jun 22, 2020

Proud to work for HomeServe

It service delivery manager

Recommend

CEO approval

Business Outlook

Pros

During Covid-19 pandemic Homeserve are just brilliant! It was really worrying at the start but HomeServe soon put my mind at rest. Everyone still has their job. No job losses, no reduced hours and everyone was able to work from home. Communication has been outstanding from all areas. We know exactly what is happening. We have weekly (sometimes more) communication from our CEO and can contact him at anytime if we have a question or are concerned about anything. I've worked at HomeServe a long time and there have been a lot of good times as well as some bad times but right now it's a good time and I am so proud to work for this company. People are great, goals are clear, work and personal support is 100% .

Cons

The only downside for me is pay. I'm not on what I should be, I think that has something to do with how long I have worked here. But that said, I still have a job and a job that I love so is it really a con....

5.0

Jun 22, 2020

made to feel welcome from day 1

Telephone sales surveyor

Recommend

CEO approval

Business Outlook

Pros

friendly helpful encouraging supporting rewarding

Cons

nothing that would stop me recommending Homeserve as a great place to work

Viewing 919 - 921 of 1,142 Reviews

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Jobs at HomeServe

Comfort Advisor - HVAC Residential Sales Rep