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      HomeServe

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      HomeServe reviews

      3.8

      77% would recommend to a friend

      (1,142 total reviews)

      Nick Kasmir

      100% approve of CEO

      69% positive business outlook

      Ratings by category

      4.4

      Diversity & inclusion

      4.0

      Culture & values

      3.9

      Work/Life balance

      3.8

      Compensation and benefits

      3.7

      Senior management

      3.7

      Career opportunities

      HomeServe has an employee rating of 3.8 out of 5 stars, based on 1,142 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      1.0
      Nov 9, 2019

      Poor new management

      Claims management agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      I wish there even one reason left to work with this company.

      Cons

      There are multiple downsides not to stay with HS anymore. Company stop caring about there our customer years ago now even stop looking for there own assist and best people who work really hard for them. Management is a a joke, favoritism on its peek, if raise you concern with business first thing happen to you is management start back stabbing you and get rid of you with a little excuse. I am just surprise to see these fake review as company And management push you to leave good feedback on scoring or else it will reported back to you. Not a true reflection

      avatar
      HomeServe Response
      6y
      Thanks for your review and sorry to hear that you think we have stopped caring about Customers but that couldn't be farther from the truth. Our Customers are absolutely our highest priority and that won't change. I also cannot agree with how you feel about Glassdoor reviews, the whole point of this site is to allow current and former employees to leave honest and anonymous (if they choose) reviews. And we actively encourage our People to do just that so we can continue to learn what we are doing well and where we can improve. Every single one is real. Thanks for your service over the last five years at HomeServe anyway and I wish you the best of luck in whatever you are doing next. Justin Director of Contact Centres and Customer Relations
      1.0
      Nov 5, 2019

      Rudderless, directionless, reactive

      Network
      Recommend
      CEO approval
      Business Outlook

      Pros

      Free car parking in offices, if you get in early.

      Cons

      Lacks direction, lacks focus, reactive and witch hunts on regular timeframes. Since the loss of the network director we flounder and don’t have a clear leader or direction. New initiatives HSN conflict with day in day out ops. Daily calls show we have to pick up the failures of directly employed staff, boom and bust. New system is a shiny version of the old system and is useless, along with the project to make the contractors use it, clueless, rudderless project and directors.

      avatar
      HomeServe Response
      6y
      Thanks for your review. From what you have said you obviously feel as though there are some significant issues that we should be addressing. I've spent a lot of time on the frontline recently and I have definitely not had that sort of feedback, our service levels are amongst the best they have ever been which is reflected in our Trust Pilot scores and I disagree with your assessment that our new system is useless. It has taken longer than we wanted to implement and we have definitely had some teething issues but it hasn't dented my confidence that the system you are referring to will be transformational in how we can better serve our Customers. I also can't agree with your assessment of the changes to the network, since we combined the management of our DEE and operations with our contractor network we are working much more closely as a team. But, I really would encourage you to come and see me and talk to me about your experiences, I think we are doing well and know exactly where we are going - Project Horizon for Service Ops remains our focus, that hasn't changed. But we can always improve. Always. The only way we can really do that though is by honest and open feedback, so please, speak up. The same goes for your assertions about managers and individuals and my role. There are plenty of channels and opportunities open to you at HomeServe where you can voice concerns - either through your manager, HRBP, Employee Assistance Line, Whistleblowing line or straight into me or Greg. We are proud of our open culture here so please, use your voice, it's what our culture is built on.Richard COO
      3.0
      Apr 26, 2019

      A conflicted and ambivalent place to work

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      There are many good pros to working at HomeServe including: Great recruitment and on-boarding process, open door policy from senior management, employee welfare and engagement, internal communications, free product (insurance policy), company shares, work life balance including charity days , generally well run and maintained premises and continued innovation of the business to grow and diversify, in general a positive and open work culture that allows employees to speak up (internal intranet version of "face book" Yammer)

      Cons

      After initial on-boarding department induction was poor, general lack of communication of how, who, where other departments work, internal GBU communication can be rambling and long winded. Department engagement can be mixed depending on management and attitude of colleagues. Although the business is in profit and growing world wide there is a feeling of continued fear from cut backs and job security is on the minds of most employees who fear the dreaded year end and continuous cull of jobs, even the most loyal employees are at risk. This is the paradox of HomeServe, a great company and people, making good profit but no long term security. General feedback from colleagues who have survived year on year is that of the good old days when the company was trying hard to be like Google.

      Viewing 91 - 93 of 1,142 Reviews
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      ReviewsHomeServe reviews

      Glassdoor has 1,259 HomeServe reviews submitted anonymously by HomeServe employees. Read employee reviews and ratings on Glassdoor to decide if HomeServe is right for you.