HomeServe reviews

Homeserve is a business that really does care about it's customers and their employees. Some of the pros are: - Customer First - A special team that we can refer our customers too if they are in a particularly difficult situation because of their life circumstances, or if they have an issues that their policy doesn't actually cover but we try to help with. - Excellent facilities - I work in the Preston site and in the just under 3 years I've been here they've invested in the building and making it a pleasant place to work, canteen is pretty decent and fairly priced. Tea and coffee is provided for free which is great. - Listens to feedback from employees - When I started in 2017 the lines of communication between senior management and the frontline employees like myself was essentially non-existent but when a lot of us spoke about it in the annual survey they listened and established weekly communications between the various departments and the work they are carrying out. - Regular updates from the CEO - So Greg Reed our CEO does a weekly email that updates us on what is going on in the company as whole and sharing encouragement. It's always a highlight even if some of it goes over my head. Also we can request a 1-2-1 with him at any point and that's really good. The transparency is super helpful - Care for the people (employees) - There's lots of benefits given, particuarly through the benefits system in place, the comprehensive pension, the options to buy stock. Also the aforementioned facilities. Also if you do have kids there's some good flexibility options so that you can get the kids to school and so forth - Chances for advancement - So in my time here I started on Claims dealing with inbound calls, after about 7 months I was trained up on how to do deployment (which is finding engineers when there's no availability at that point) about 4 months after that I was granted the responsibility of joining the POC outbound call team (calling customers with updates in relation to their chase calls) and then off the back of that working on the excess refunds team on a rotational basis. Then in March 2019 I joined the complaints team on a loan basis and was there for a year and a half. - Supportive for those with long term illness- In my time here I've seen a significant number of colleagues go off sick for a long time and they've continued to be paid reasonably even with their reduction in work and when they've returned they've been welcomed back to a job still waiting for them and are gently reintroduced to their role - Responded incredibly well to COVID-19 - So the business got everyone able to work from home within 2 weeks of the lockdown being initiated, they made sure no one gets furloughed and has been able to carry on living well. - Pay is very fair

During the recent Covid-19 lockdown, Homeserve have not fuloughed a single employee or made anyone redundant. The decision was made early on to promise to look after all staff and that made me feel valued and secure, knowing that was one thing I didn't have to worry about. Most of us have been working from home since March and been given so much support, both to get our job done and understanding that things are different at the moment and we also have families to look after. Covid aside, HomeServe is an ambitious company and they expect you to do your best, but will always help you to achieve your goals. There are plenty of opportunities to advance your career and work with other teams or departments. There are so many resources to help, both professional and personal, including things like Mental Health First Aiders, essential in these strange times we're having.