Does HomeServe pay their employees well?

According to anonymously submitted Glassdoor reviews, HomeServe employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at HomeServe. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at HomeServe?

77% of HomeServe employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HomeServe 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at HomeServe?

Customer Service Representative (61) , Manager (24) , Marketing (19) , Senior Manager (17) , Gas Engineer (16) , Plumber (14) , Director (12) , Business Analyst (11) , Project Manager (11) , Team Manager (11) , Customer Service Manager (10) , Claims Adviser (9) , Claims (8) , Operations Manager (8) , Anonymous (7)

What are the pros of working at HomeServe according to real employee reviews?

"The people I have met over my years here have been a great support and knit together like a family" ((in 113 reviews)); "I've been at HomeServe for 3 years now and I can honestly say there's such a great culture here." ((in 84 reviews)); "Benefits are good and you are treated like an adult if you are in the right role (not call centre staff)" ((in 61 reviews)); "Good training and team" ((in 24 reviews)); "Colleagues and Customers are great." ((in 23 reviews))

What are the cons of working at HomeServe according to real employee reviews?

"I will assume that’s a no? Again poor management." ((in 35 reviews)); "Over the last few months, it has become evident that managers don't seem to care." ((in 24 reviews)); "Senior management are consistently CV focused and deliver what suits them, and not what the business actually needs." ((in 14 reviews)); "Long hours for engineers and some office staff no understanding distances or not caring for the engineers" ((in 8 reviews)); "They will stop at nothing to make more money." ((in 7 reviews))

HomeServe reviews

3.8

77% would recommend to a friend

(1,142 total reviews)

Nick Kasmir

100% approve of CEO

69% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.0

Culture & values

3.9

Work/Life balance

3.8

Compensation and benefits

3.7

Senior management

3.7

Career opportunities

HomeServe has an employee rating of 3.8 out of 5 stars, based on 1,142 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

1K reviews

5.0

May 19, 2020

Open and honest culture!

Training and competence business partner

Recommend

CEO approval

Business Outlook

Pros

HomeServe offers an incredibly open and honest culture, which is one of the reasons I have worked here for over 11 years. I am trusted to make decisions and to do my job. During the Covid-19 pandemic, I have been overwhelmed by the constant, open, fair and honest communication Senior Leaders in the business have given. It is very reassuring to know that HomeServe did not take a decision to furlough anybody during this difficult time. My career is progressed over the last few years and I feel really privileged to have embarked on my career path. I'm also doing a level 5 Operational and Management Development Apprenticeship through HomeServe, and near to completion. Great company for those who want an open and honest culture and truly live up to some great People and Customer Promises!

Cons

I can't think of any

5.0

May 19, 2020

Brilliant place to work

Claims

Recommend

CEO approval

Business Outlook

Pros

Accepts you as one of the family

Cons

Fair pay Treats you as an individual not a number

HomeServe Response

6y

Thank you, we are glad you are part of our family.

5.0

May 19, 2020

How to Handle a Crisis

Service excellence manager

Recommend

CEO approval

Business Outlook

Pros

The professional manner the Senior Management team at Homeserve handled the impact of Covid19. Firstly, no member of staff were left worse of financially, be it through self isolation, shielding or reduced workflow. Secondly, the speed with which changes to guidelines were communicated to the management team and then on to all staff.

Cons

Struggled to come up with cons. You cannot completely satisfy everyone, but I believe this was achieved for the majority.

Viewing 940 - 942 of 1,142 Reviews

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