Does HomeServe pay their employees well?

According to anonymously submitted Glassdoor reviews, HomeServe employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at HomeServe. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at HomeServe?

77% of HomeServe employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HomeServe 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at HomeServe?

Customer Service Representative (61) , Manager (24) , Marketing (19) , Senior Manager (17) , Gas Engineer (16) , Plumber (14) , Director (12) , Business Analyst (11) , Project Manager (11) , Team Manager (11) , Customer Service Manager (10) , Claims Adviser (9) , Claims (8) , Operations Manager (8) , Anonymous (7)

What are the pros of working at HomeServe according to real employee reviews?

"The people I have met over my years here have been a great support and knit together like a family" ((in 113 reviews)); "I've been at HomeServe for 3 years now and I can honestly say there's such a great culture here." ((in 84 reviews)); "Benefits are good and you are treated like an adult if you are in the right role (not call centre staff)" ((in 61 reviews)); "Good training and team" ((in 24 reviews)); "Colleagues and Customers are great." ((in 23 reviews))

What are the cons of working at HomeServe according to real employee reviews?

"I will assume that’s a no? Again poor management." ((in 35 reviews)); "Over the last few months, it has become evident that managers don't seem to care." ((in 24 reviews)); "Senior management are consistently CV focused and deliver what suits them, and not what the business actually needs." ((in 14 reviews)); "Long hours for engineers and some office staff no understanding distances or not caring for the engineers" ((in 8 reviews)); "They will stop at nothing to make more money." ((in 7 reviews))

HomeServe reviews

3.8

77% would recommend to a friend

(1,142 total reviews)

Nick Kasmir

100% approve of CEO

69% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

HomeServe has an employee rating of 3.8 out of 5 stars, based on 1,142 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Reviews by job title

1K reviews

5.0

May 19, 2020

Forward thinking, caring Company

Senior compliance monitoring manager

Recommend

CEO approval

Business Outlook

Pros

I have worked at HomeServe for almost 6 years. Throughout that time I have been given the support and encouragement to progress my career. HomeServe are Customer centric and also very much care about staff well being. Throughout the Covid-19 pandemic, the communication from Senior Management has been consistent, timely and well thought out. There are many great benefits to working for HomeServe if you are willing to work hard, be proactive and understand the direction of the business.

Cons

IT equipment, however I know this is in the pipeline to be improved

5.0

May 19, 2020

Ambitious and People-Focused Business

Digital

Recommend

CEO approval

Business Outlook

Pros

HomeServe is an ambitious company which cares massively for its people. Covid-19 has been a fantastic example of that. Communication over the last few months has been regular (updates sent almost the minute the government briefings finish!) and honest with a wide range of support being offered. If you're willing to put in the hard work, you will be rewarded. Great culture, values and career opportunities.

Cons

Priorities can change unexpectedly (although I'd rather that than stick to a plan if it's not working!)

5.0

May 19, 2020

Brilliant Employer & Company

Category manager

Recommend

CEO approval

Business Outlook

Pros

Welcomed as a new started in January and never felt more reassured about job security at any other company which is amazing considering the current pandemic/situation. The comms are brilliant and I never feel in the dark. If I do have a question there is a very open and honest culture which makes it easy to ask them. Brilliant family/team culture!

Cons

None - I love my job and love working at HomeServe and look forward to developing a long and prosperous career here.

Viewing 937 - 939 of 1,142 Reviews

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HomeServe reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Forward thinking, caring Company

Ambitious and People-Focused Business

Brilliant Employer & Company

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