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      HomeServe

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      HomeServe reviews

      3.8

      77% would recommend to a friend

      (1,142 total reviews)

      Nick Kasmir

      100% approve of CEO

      69% positive business outlook

      Ratings by demographic groups

      HomeServe has an employee rating of 3.8 out of 5 stars, based on 1,142 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

      Reviews by job title

      1K reviews
      3.0
      Nov 9, 2015

      CSR

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Definitely a good place to be

      Cons

      Sometimes it can be a bit repetitive but we always try to make it fun 😀

      4.0
      Nov 9, 2015

      Bucking the trend of the UK Service industry

      Big marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      I have been here through the bad and the good times. Things have changed and there is no danger of going back to the old days. Some people are not happy with this, but this is the new world. The focus of the company is about effortless service. Also a lot of the products have been upgraded to ensure that a customer is covered for what they expect and not get caught out by clause xyz in paragraph xyz. The company actively finds ways to help customer even at its own expense through customer hardship funds. This is a great place to be and is against the trend in the UK service industry of a race to the bottom for lowest cost.

      Cons

      There are some behaviors that still need to be addressed. Also there is a vocal minority who seem hell bent on treating everything as a conspiracy against them. encourage these people to get on board or move them on. Some of the middle management team are still showing a lack of team work and only contribute to where the can be 'seen' rather than getting down and resolving issues.

      5.0
      Nov 8, 2015

      Doing the right thing constantly

      Director of
      Recommend
      CEO approval
      Business Outlook

      Pros

      Culture is empowering Management want people of all levels to take ownership Positive attitudes from all levels Exec team understands the business and its people

      Cons

      Some staff cannot get their head around the positive, entrepreneurial culture. This is a mix of new starters and older staff.

      Viewing 943 - 945 of 1,142 Reviews
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      ReviewsHomeServe reviews

      Glassdoor has 1,259 HomeServe reviews submitted anonymously by HomeServe employees. Read employee reviews and ratings on Glassdoor to decide if HomeServe is right for you.