HomeServe reviews

Where to start..? Title says it all Some horrendous team managers who's only intention is to inflate their own ego, people mysteriously disappearing from the call center floor never to be seen again, coincidence that it's usually the people on older more flexible contracts??? Staff are expected to be robots on phone, there is some desperately unhappy and frustrated staff within call centre if senior management REALLY look, ridiculously unfair absence procedures especially when there are genuine people who have a long term health problem needing operations, stays in hospital etc people promises are followed when and if it suits, a lot of slyness going on behind closed doors!

For managers and marketing people, this might be a good place to work. For the call-centre staff: wages, management and the atmosphere have gone downhill ever since the best managers took redundancy in 2012. Being a call-centre worker at Homeserve can be a dead-end job with no career path and little opportunity to earn extra money. There are supervisors and managers who have got where they are through patronage and line-toeing. This means that your supervisor might be someone who was not very good at customer-facing work. Many managers have never worked in a customer-facing role and cannot empathise with the dreary, not well-paid existence of the staff who have to relentlessly answer phone calls. Working hours have been increased, there are inflexible shift patterns and some managers who are antagonistic towards staff. There seems to be a policy of getting rid off staff who raise issues or complaints or attract the attention of antagonistic managers. The result is that Homeserve has often had to make pay-outs to staff who might have succeeded in a tribunal case. These disputes seem to drag on and there is a culture of secrecy. HR are very unhelpful and snobbish towards call-centre staff. When a colleague gets suddenly dismissed without you being given an explanation, it's no wonder that some staff feel isolated and insecure.